tyrex
Casual Member
The area where my business is located (SS8 0PG, unit 7) was recently enabled for FTTP and I have been receiving various mailshot from Vodafone, BT etc about upgrading to full fibre. BT's OR checker shows FTTP available.
The business already has a 100Mb symmetric leased line (delivered on a dedicated fibre) with TalkTalk, but the SLA that comes with a leased line is no longer important, so increasing speeds whilst reducing costs is obviously attractive.
I placed an order for FF900 with Zen on 22/11, and received an email fairly quickly saying there were some address issues with OpenReach, but they were being resolved and they would contact me shortly.
Since then I've received no communication from Zen, but have placed various support phone calls all of which seem to have the same outcome: "We've raised a support issue with OpenReach and will chase it and get back to you". Of course, they never do.
It's now been a month and I'm wondering what I can do to check/resolve the issues, and/or escalate further?
Thanks in advance!
The business already has a 100Mb symmetric leased line (delivered on a dedicated fibre) with TalkTalk, but the SLA that comes with a leased line is no longer important, so increasing speeds whilst reducing costs is obviously attractive.
I placed an order for FF900 with Zen on 22/11, and received an email fairly quickly saying there were some address issues with OpenReach, but they were being resolved and they would contact me shortly.
Since then I've received no communication from Zen, but have placed various support phone calls all of which seem to have the same outcome: "We've raised a support issue with OpenReach and will chase it and get back to you". Of course, they never do.
It's now been a month and I'm wondering what I can do to check/resolve the issues, and/or escalate further?
Thanks in advance!























