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ADSL Availability

I am moving in a few weeks and have just (tonight) set up the phone line for the new house.

I got the dormant phone number last night along with the postcode and samknows gave me two sets of contradictory information.

Firstly:

Congratulations, you are in a broadband enabled area.
However, the quality or length of your phone line prohibits you from receiving ADSL of any speed.

The following services are available in your location:

BT Wholesale ADSL
BT Wholesale ADSL Max
Be LLU
Sky Broadband / Easynet LLU
Orange LLU (Formerly Wanadoo)
Telewest Cable
21CN PSTN migration due Jul-Sep 2008
21CN IP migration due Oct-Dec 2010

Then when I click on ADSL I get this:

BT ADSL broadband availability
You are connected to the Fishponds telephone exchange.

ADSL is available in your area
Your exchange is also enabled for ADSL Max services

According to BT Wholesale, your line should be able to support a 3Mbps or greater ADSL connection via ADSL Max.

Standard ADSL RAG results:
You cannot receive 2Mbps ADSL
You cannot receive 1Mbps ADSL
You cannot receive 512Kbps ADSL
You cannot receive 256Kbps ADSL,
despite a visit from a BT engineer

Ok so the first page tells me no ADSL at all, the second page tells me no fixed speed ADSL but I can get max up to 3meg.

So I thought, ok 3meg is fine (or thereabouts).

Tonight I have set the phyone line up with BT, and they gave me the same number as I had been given last night, so I have then been trying to sign up with an ISP.

They all tell me that I cannot get broadband on that phone line AT ALL.

So, I am left in a state of confusion and panic really as there is no way that I wish to move anywhere that I cannot get broadband at all.

The odd thing is, the house is a few hundred yards from me and is on the same exchange. Where I am now I can get up to 1meg fixed and 4.5meg MAX.

Yes I appreciate that cabling can take different runs and that the figures on samknows can be vastly different to the real world, but, samknows reports the new line as exactly 200 yards further from the exchange than my current line so at least on that front it is consistent.

One thing which has crossed my mind is that the phone line was dormant and has only tonight been set up and will be live later in the evening. Could this actually screw up availability checks?

Any advice? Apart from "dont move" of course.
 

Hmn interesting.....

ADSL Line check

Telephone number : ***********
BT exchange : FISHPONDS
Real time check : Yes

Line speed capabilities

Rate adaptive (250k and 500k) : Green
Fixed Rate (1000k and 2000k) : Amber
MAX speed (upto 8000k) : Green (3000 kbps)

250k, 500k and 1000k ADSL is available on this line. 2000k ADSL is not likely to be available on this line.250k, 500k, 1000k, 2000k and 3000k are all available on this line.

Line status

This looks like a normal BT exchange line with no ADSL enabled.

Current Service Provider : <Please login for this feature>
 
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Now some of the same checkers are saying up to 3 meg which has changed from when I tried them earlier. Now I am totally confused :(
 
it can take up to 3 days for a new phone number to register with the checkers. so the information what you have been given might be an old number what was in use and now is not so they have given you that number i would suggest wait a few days then order broadband.
 
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