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  • Thread starter Thread starter Ross
  • Start date Start date
from the pipex site when you log in you can download d.d form change card payment i have used the change card payment option a few times
never had a problem.
 
Im sure everyone is sick of this, but I say go for eclipse.

Whats there to say?

I get a rock solid service, as far as I know there has been no outages yet, I have had it for a year.

All I get from them is bills, no leaflets, no spam in my email addy from them.

Its very reasonably priced, esp when you compare to BT's adsl stuff.

What else to say?

Downloads are fantastic, always around 58-61.

My mate has never had a complaint of overuse, and he downloads a hell of a lot.

Most telling of all, I have never seen any compliants, bar one about newsgroups.


4 people in my office have home eclipse accounts, they all say it rocks.
 
I`m not going to say anything for or against anyone !

I`m with Zen. If the speed tests mean anything at all (given the nature of the network) Zen are second at the moment and always close to the top. Most people on ADSLguide seem to like Zen. The customer service is good. You get eight IPs as standard - if you want them (nice).

Anyway I`m _not_ recommending them these are just a few _facts_ they might equally apply to other providers.;)

P.S. Yes, I know I`m not an existing Pipex customer so this is really an off-topic post.:crap:
 
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heres few facts about plusnet :)

WEBSITE
Add an unique '.co.uk' web and email address for only £1 extra per month! One offer per account.
250MB of Web space for your own site
Support for Microsoft Frontpage 2002 extensions
Website Wizard - your website in an instant with this easy to use tool
Web stats - comprehensive statistics and logs for your Web site


E-MAIL
Unlimited number of e-mail addresses (mailbox@username. plus.com ) or if you have a domain name (mailbox@yourdomain .co.uk )
SMTP mail delivery upon request


ENTERTAINMENT
Dedicated games servers featuring many popular online games
Access to Broadband-based news and entertainment from BBCi


COMMUNICATION
Fax2e-mail - get your faxes on your computer wherever you are
My Circular - Keep family and friends informed with your latest news
Web-based e-mail, Address Book and Diary applications
Full, uncensored newsfeed with a comprehensive source of newsgroups


HOSTING AND DEVELOPMENT
CGI bin access / Unix based shell for your Web development
MySQL/PHP/Perl facilities
Web-based Database administration system for MySQL


with Plusnet you get a lot of Bang for your buck :D
 
I have been with pipex for fast coming up 2 years now and in that time they have been truley outstanding. 1 major outage for a week early on due to BT messing up the exchange. Loads of users across all isp's were out so it was deff not pipex. Pipex and BT were great, they kept ringing back until I had successfully reconnected.

Can't fault them for anything. It's very fast. It's unbelievably reliable. Can't even say CS is any worse than any other CS dept I have rung. It's certainly a lot better than quite a few.

Oh yes and they have news service to die for ;) If anyone is having speed problems then it's them as I can max my 1Mb any time I want to.
 
simax said:

Stuff Pipex. Let's face it - AOL seems a better option at the mo!!!

Potential Pipex users - AVOID!

Here I come Eclipse Internet!

Simon - Very pissed off Pipex user

Well i've been with Pipex quite a while now and they seem about as good as anyone can get.

I get a newspaper delivered. If it turns up late or not at all, does that make it a crap newspaper? No, what it means is that there is more then one operator involved in providing that service. Likewise, your ISP has the same frustrations to bear.

If my personal speed tests are anything to go by, they well exceed even the number one at ADSLGuide. Add to that great reliability. price etc, and it's a winning package.

Think before you go besmirching a top notch ISP and attempting influence others. You might be in a minority that is affected.
 
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Update:

Pipex suspended my account this morning, and directed all my web traffic to a PIPEX holding page. No email or MSN access etc.

Anyways, gets me hands on a pack with 2 months free Freeserve Anytime (for nowt I may add), get home, and I've been reconnected!

Maybe they saw the error and have finally taken payment! (I changed card details via their site days ago).

Also, in my inbox was an email from "Customer Retentions". No reason as to why I want to leave, or anything like that, no! Just the following:

Dear Sir,
Your CBUK number is CBUK******

Kind Regards
-------------------------------------------
Paul Bray
Retention Accounts Manager
-------------------------------------------


So much for retentions! I notice from my staff noticeboard that I can get Freeserve BB for £19.99 a month for 12 months - does anyone know if they accept migrations? If not, it's Eclipse for me!

Simon
 
RedOnRed

Your news paper analogy doesn't make sense given the problems he's describing. He was recieving letters saying he would be disconnected if he didn't pay his bill. Yet he'd been phoning and emailing them for 2 weeks to try to pay them with no reply. How could that possibly be the fault of another operator involved in providing the service? Its Pipex's fault pure and simple.

Wether he is in the minority or not doesn't change the validity of his complaint. Frankly the very idea that he should have to keep quiet about his problems while others post how great Pipex are is completely rediculous! This thread would be pointless if the only posts allowed were positive.

If you have a great experience with Pipex then fine you can post it and recommend them to others. So why do you feel people shouldn't be allowed to do the opposite?

P.S. I actually hope Pipex are great because I'm being activated with them on the 11th of March. So don't think for a second that I'm against Pipex because I'm not.
 
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Personally I have had that experience from their accounts dept because they seem to rarely or never respond to e-mails that I have ever sent them in the past and you end up having to phone them and that's basically costing you money when that happens !

Oh yes, where does Pipex get their people to work in the Technical Support because they haven't got a clue and even the Supervisor doesn't understand about ADSL requirements. He even wrongly advised one of his team members that an internal/external ADSL MODEM can handle a Noise Margin of up 60dB - Wrong! ADSL requires that strength of signal for good sync ranges from a minimum of 6dB up to 31dB except what he didn't understand was that 60dB starts from the local exchange by the time it reaches your phone say 3km - 3.5km then it has dropped to between 6dB and 31dB. Their entire team didn't even know that there was a set signal strength requirement for ADSL!

Another point with their technical support is when I called them earlier on today after moaning about my sync problem last night with G.dmt. This girl within their dept. did a line check and she couldn't even understand the results from the line test and when I called before last Saturday they couln't even do a line check because their diagnostic equipment wasn't working !

Basically, at the earliest opportunity I am leaving Pipex because they are crap, but they were good in the beginning but not now because of 2 factors - their technical support lacks even one iota of technical knowledge and the other is BT pushing exchanges to their limit and installing poor quality parts, etc, etc, etc. BT are notorious for pushing exchanges to the limit rather than keeping a safety margin bandwidth for peaks !
 
been with pipex for 2 months on the solo1000. Happy with the speed, had no downtime, download speeds are normaly very very good.

Customer service is sometimess less than helpfull but they always get the problem sorted in the end. Overall 9.999 out of 10
 
Not for me, personally I think they a very poor in customer service due to them having little or no knowledge of technical side of ADSL and that could be due to having unqualified people in ther staff.
 
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I'm a very happy Pipex customer, and I've never experienced any real problems with them in the 10 months I've been a customer.

A strange thing happened a couple of weeks ago, though . . . . on Feb 20th, I received an email from them, which stated that they "have been unable to gain authorisation from your card issuer for your latest payment" (I pay by debit-card). First time that's happened.

Which was strange. I contacted the bank, and they couldn't find a problem, and I'm NEVER overdrawn, or anything like that.

On contacting Pipex (first time I've EVER done it, and I got through instantly) it turned out that, for some reason, they had muddled-up my debit-card details. Seems there were, suddenly, some digits missing (or was it added!) to the number, and they had got the expiry date, and even issue number, corrupted!

Well; it was all soon fixed. Shouldn't really have happened in the first place, though. An apology would have been nice. ;)
 
Personally, I wish that I had went with Eclipse.net.uk because they have 5 less hops to the London Internet Exchange when you want to browse or play an online game outside the UK. Eclipse's homepage is easier to navigate to find what you want more quickly while Pipex is more business orientated in trying to promote it's business products.

I haven't seen any bad reviews of Eclipse any where and I am having current problems with them with sync and I know of thers too that are not happy with their customer support that they are receiving from them !

They have a monthly contract while Pipex is initially 3 months and then monthly. Eclipse has made it easy to migrate from your current ADSL ISP to them while Pipex does support Migrating except they don't like to openly advertise that fact just in case I think if anybody wants to leave them !
 
Dont mean to rub your nose in it scotsman, but eclipse rocks!! ;) :p

Especially for gaming (and I game alot, as you may tell from my sig).

How long you got left on your contract?
 
After exhaustive checks by BT and Pipex technical supports lately and they found absoluty nothing wrong with the phone line except to my surprise that my highly recommended and much hyped High Speed Internet MODEM cable by Belkin is basically a load of crap !

This cable was perfectly fine at first but within 2 months of purchasing this cable the sync problem became increasingly erratic to the point as of today I dug out my old MODEM cable and discovered that it eliminated the sync problem and reduced my Noise Margin Down by 3dB's.

So the moral of the story is don't buy Belkin cable because they are more trouble than they are worth !
 
Scotsman36 said:
After exhaustive checks by BT and Pipex technical supports lately and they found absoluty nothing wrong with the phone line except to my surprise that my highly recommended and much hyped High Speed Internet MODEM cable by Belkin is basically a load of crap !

This cable was perfectly fine at first but within 2 months of purchasing this cable the sync problem became increasingly erratic to the point as of today I dug out my old MODEM cable and discovered that it eliminated the sync problem and reduced my Noise Margin Down by 3dB's.

So the moral of the story is don't buy Belkin cable because they are more trouble than they are worth !

Why double post?

Also why mouth off about Pipex when many people have no problems with them whatsoever and it was your equipment at fault?!

Pipex are great...
 
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actually its a triple post, the entire saga of scotsman's sync problems have been doubled posted already.
Pipex > Lost syncs on G.dmt
ISP Complaints & Problems > Pipex ADSL
I too am waiting for his appology after slagging pipex off for weeks.
Will he post it in every forum?????
 
I have a minor problem with pipex been trying for 2+ weeks to upgrade my A/C on the web but get constant error need to get to 1 meg

no way am i phoning so they better sort this out.
 
ip said:
I have a minor problem with pipex been trying for 2+ weeks to upgrade my A/C on the web but get constant error need to get to 1 meg

no way am i phoning so they better sort this out.


But their support is still poor because I had to corner them before they did anything about it. Also, their diagnostic system hardly ever works too and when it does you get the response "I can't understand the results?" which isn't much help in trying to diagnose where the problem is !

The one thing that surprised me about Belkin's support they appear to have quite a lot of problems with their products because they have a certain support page just dedicated to replacement of faulty goods ! I filled out details about their cable within their contact page first thing this morning and guess what at the end of the day No Response ! Oh well, we'll see how long it takes them to respond because they do state that all their products come with life warranty and let's see if they live up to that promise !
 
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