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ADSL2 migration woes

Tripitaka.1

Casual Member
This is probably more of a statement, but I wish I knew then what I know now.

Having recieved a MAC from D**** I applied it to my new ISP account and waited for the beautiful day when I was free of D****.

My request was denied, apparantely D**** use C&W for their LLU packages.
My, potentially, new ISP also use C&W for their LLU packages.

Problem is, D**** failed to tell me that it is not possible to migrate the LLU package to another ISP that uses the same LLU provider. Apparantely an internal problem within C&W that they are aware of but have decided not to fix.

So the only options available to D**** customers on ADSL2 are either cease service, which usually incurs some sort of cease fee, then pay for re-activation or migrate to an ADSL package.

Hope this helps.
 

Mark.J

Administrator
Staff member
ISPreview Team
I hadn't heard about that problem with internal C&W LLU migrations before, thanks for letting us know. Out of interest, is your telephone line rental still with BT? If it is then you're probably on a shared LLU platform, which means you could minimise some of that hassle by swapping to a short-contract BT based ISP first and then back to your originally chosen new C&W ISP next month. Still a hassle though.
 

Kits

Super Moderator
Staff member
ISPreview Team
I hadn't heard about that problem with internal C&W LLU migrations before, thanks for letting us know. Out of interest, is your telephone line rental still with BT? If it is then you're probably on a shared LLU platform, which means you could minimise some of that hassle by swapping to a short-contract BT based ISP first and then back to your originally chosen new C&W ISP next month. Still a hassle though.

Yes C&W have an issue with internal migrations sad thing is your suggestion would generate a re-activation fee to migrate to a BT based ISP then when migrating back to C&W again an activation fee. Migrations between LLU and BT then back are not free so looking at near £100.
 
Migrations between LLU and BT then back are not free so looking at near £100.
If using a MAC Key, and are on an LLU product which is not fully unbundled (SMPF), like C&W is, you will be able to use the MAC code to transfer to a BTW network provider using this MAC, and some providers, such as Vispa, do not charge for the transfer from LLU onto the BT network. You will only be usually charged if moving your line off MPF (fully unbundled LLU) onto the BT Network, and this charge is for transferring your phone line off the LLU network, and back onto the BT network.

As kitz says, though, moving your line off LLU completely will incur charges (cease) and activating it on another provider's network will incur an activation charge.

However, usually, using the MAC code to migrate to another service provider from an LLU based service such as C&W is usually free, however, it is best to check with the ISP first to ensure that is the case :)
 

Kits

Super Moderator
Staff member
ISPreview Team
If using a MAC Key, and are on an LLU product which is not fully unbundled (SMPF), like C&W is, you will be able to use the MAC code to transfer to a BTW network provider using this MAC, and some providers, such as Vispa, do not charge for the transfer from LLU onto the BT network. You will only be usually charged if moving your line off MPF (fully unbundled LLU) onto the BT Network, and this charge is for transferring your phone line off the LLU network, and back onto the BT network.

As kitz says, though, moving your line off LLU completely will incur charges (cease) and activating it on another provider's network will incur an activation charge.

However, usually, using the MAC code to migrate to another service provider from an LLU based service such as C&W is usually free, however, it is best to check with the ISP first to ensure that is the case :)

Only if they are moving to an ISP that is using long contracts since BT do charge for migrations back so monthly contracts incur the fee.
 

Tripitaka.1

Casual Member
Kits is on the money.


£100 is the cost of changing isp, at least to the one I want to use. I think it's a bit of a cheek to be honest.

Is it possible to change between an ADSL service and an ADSL2 service without incurring both a cease and activation charge?

I thought they had dropped all these migration charges, from now on the first question for new isp's will be 'how much will it cost me to leave?' :D
 

Kits

Super Moderator
Staff member
ISPreview Team
As your present ISP has you on a LLU connection then there is the charge, one way I can think of is if your cabinet is FTTC enabled. This would allow you to look for the special offers like Aquiss of free connection but you are tied to a 12 month contract.

The cheapest option is cease around £29/£30 reprovide £49/£50
 

TitanADSL

ISP Rep
If you do go down the route of a cease/ reprovide you will be looking at 5-7 days before getting back online.
 

Mark.J

Administrator
Staff member
ISPreview Team
Yes the delay is perhaps a bigger annoyance to some than the cost, although there are ISPs around that might be able to do you a deal. Sadly this is one of the areas that Ofcom has failed to properly address.

The MAC system only really caters properly for migrations between BT based ISPs and on to LLU providers, but leaving an LLU provider often causes problems, delays or costs; this does vary. The cost acts as a retaining factor for such providers, which we think is grossly unfair on consumers, although it's not usually the ISPs fault.
 

TitanADSL

ISP Rep
Yes the delay is perhaps a bigger annoyance to some than the cost, although there are ISPs around that might be able to do you a deal. Sadly this is one of the areas that Ofcom has failed to properly address.

The MAC system only really caters properly for migrations between BT based ISPs and on to LLU providers, but leaving an LLU provider often causes problems, delays or costs; this does vary. The cost acts as a retaining factor for such providers, which we think is grossly unfair on consumers, although it's not usually the ISPs fault.
I totally agree Mark.

If Tripitaka.1 can send me a PM with your phone number then i can have a look to see if we can dig anything up.

Matt
 

Tripitaka.1

Casual Member
Mark, yes the phone line is still on the BT network. sorry I missed it before.

Kits, I believe an LLU cease from D**** is £47.

Titan, Exactly, my Business broadband will be down for days.

------

D**** did not make any mention of the impending disaster when they sold me this awful package. If I had the slightest idea I would be off line during migration I would not have accepted the contract.

Don't suppose anyone has a list of the isp's that use C&W for their LLU services?
 

Kits

Super Moderator
Staff member
ISPreview Team
Tripitaka.1 think the only alternative would be either Orange, Be, or sky as a migration out but you will be tied to a lengthy contract alternative if not a heavy user move to BT based broadband. I have phoned my ISP and rechecked what it would cost for me to cease the line if I moved home was quoted £25.99 I am on C&W LLU.
 

TitanADSL

ISP Rep
Mark, yes the phone line is still on the BT network. sorry I missed it before.

Kits, I believe an LLU cease from D**** is £47.

Titan, Exactly, my Business broadband will be down for days.

------

D**** did not make any mention of the impending disaster when they sold me this awful package. If I had the slightest idea I would be off line during migration I would not have accepted the contract.

Don't suppose anyone has a list of the isp's that use C&W for their LLU services?
Tripitaka.1 drop me a private message with your phone number and i can see what we can dig up with C&W for you.

Matt
 

LeeH

ISP Rep
I have spoke with our provisioning specialist and there is a charge that BT gives us but we dont pass this on to the customer, so if we have a package that would suit your needs give our sales a ring or pass me a number you can be contacted on and I will get some one to give you a call about it.
 

Tripitaka.1

Casual Member
I have spoke with our provisioning specialist and there is a charge that BT gives us but we dont pass this on to the customer, so if we have a package that would suit your needs give our sales a ring or pass me a number you can be contacted on and I will get some one to give you a call about it.
Lee,

Before I can consider Zen....
I need to know exactly which packages are ADSL and which are ADSL2.
I also need to know who you use to provide the respective services.
I also need to know all costs, cease, migrate, activate.

Can't seem to find the peak/offpeak hours on your site either.

As you can see, I am on LLU on the C&W network. Are you suggesting I can migrate to Zen free of charge then at a later date migrate from Zen to another package free of charge?

I apologise if that lot sounds a bit off, but this whole fiasco has dented my confidence in isp's again.
 

LeeH

ISP Rep
Lee,

Before I can consider Zen....
I need to know exactly which packages are ADSL and which are ADSL2.
I also need to know who you use to provide the respective services.
I also need to know all costs, cease, migrate, activate.

Can't seem to find the peak/offpeak hours on your site either.

As you can see, I am on LLU on the C&W network. Are you suggesting I can migrate to Zen free of charge then at a later date migrate from Zen to another package free of charge?

I apologise if that lot sounds a bit off, but this whole fiasco has dented my confidence in isp's again.
The packages can be either ADSL2+ or ADSL if you require depending if your exchange is 21CN enabled.

We provide them through BT wholesale.

The only cost if you migrate is the monthy charge, we dont have peak or off peak usage but a set limit which you can use any time with no throttling and if you need to top up you can do.

Also we only do monthly contracts so your not tied in to a 12-18-24 month contract.
 
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