kansenji
0
I migrated to All Fast Access (of Yeovil, Somerset) on 17th June 2008, onto their "Silver" package at "up to" 8mb download speed and a cost of £17.99 per month. Due to me reading some good reviews and because I too live in Somerset. I was expecting a reliable and fast service. That was not to be; they were reliable and SLOW! I have discovered that "All Fast Access" are not actually an ISP. They use the services of "Upstream Internet", a Macclesfield, Cheshire based ISP, to provide broadband for their customers (not so local to me after all).:hrmph:
Openreach put me onto a 10-day training period; sometimes speeds were not much faster than dial-up and varied from minute to minute. I finished this tortuous ten day period and ended up with download speeds that were usually much less than HALF what I received previously with Newnet. I am only 670 yards from the telephone exchange and with Newnet I got download speeds of between 5,000kbps and 7,000kbps; With All Fast?? (ha! ha! ha!:laugh
Access I got speeds of between 1,000kbps and 3,500kbps.
All Fast Access responded to my complaints and said that they were trying to sort things out. However, after more than a month, things were still very SLOW. I requested a MAC Code & said I wanted to leave. They said that I would have to pay a £20 charge to "cancel my contract". I told them that THEY had broken the contract by failing to supply an adequate service and I threatened them with legal action. They then agreed to waive the £20 charge & sent me my MAC (Migration Authentication Code).
I am not saying that All Fast Access are horrible; I'm just saying that their broadband speeds were unacceptably slow for me. After all, they are NOT exactly
Tiscali
, are they? I am making the trek into the unknown again to hopefully find a much better (faster) Broadband Provider. Please keep everything crossed for me. 
Openreach put me onto a 10-day training period; sometimes speeds were not much faster than dial-up and varied from minute to minute. I finished this tortuous ten day period and ended up with download speeds that were usually much less than HALF what I received previously with Newnet. I am only 670 yards from the telephone exchange and with Newnet I got download speeds of between 5,000kbps and 7,000kbps; With All Fast?? (ha! ha! ha!:laugh
All Fast Access responded to my complaints and said that they were trying to sort things out. However, after more than a month, things were still very SLOW. I requested a MAC Code & said I wanted to leave. They said that I would have to pay a £20 charge to "cancel my contract". I told them that THEY had broken the contract by failing to supply an adequate service and I threatened them with legal action. They then agreed to waive the £20 charge & sent me my MAC (Migration Authentication Code).
I am not saying that All Fast Access are horrible; I'm just saying that their broadband speeds were unacceptably slow for me. After all, they are NOT exactly
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