Mathow
Member
Hi there
I am going through the usual problems with Openreach and activating my broadband.
I moved into a property mid May, and ordered phone and broadband with Zen. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. Zen to solve that put the phone line through on its own order, and it's now activated.
However, for the last week, the broadband order is delayed. Zen have been helpful as much as they can and advise it's a "suppliers system issue" and they've escalated it with OR. The previous home owners had BT broadband so there has definitely been a broadband connection here previously.
Is there anything more that can be done except wait for OR to do something and fix this?
Many thanks
Mat
I am going through the usual problems with Openreach and activating my broadband.
I moved into a property mid May, and ordered phone and broadband with Zen. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. Zen to solve that put the phone line through on its own order, and it's now activated.
However, for the last week, the broadband order is delayed. Zen have been helpful as much as they can and advise it's a "suppliers system issue" and they've escalated it with OR. The previous home owners had BT broadband so there has definitely been a broadband connection here previously.
Is there anything more that can be done except wait for OR to do something and fix this?
Many thanks
Mat