Internatty
Casual Member
Hey,
I started an order with Trooli as it looks like they are finishing up the infrastructure here, but I am wondering if anyone else is a customer?
The sales team are telling me I am not allowed to use my own equipment (pretty sure Ofcom would have something to say about that). Also, it is against their policy to share auth details (errr) with customers. I have no idea how their connection is setup, so if any existing customer can share I can rate the risk of no being able to use my own equipment. I assume they install some kind of fibre NTE and present the connection as copper (RJ45) for router WAN connection, but for all I know they terminate the fibre directly on their router. Hopefully they auth on PPP or mac address, but who knows.
It's a steep install cost, so trying and cancelling would be expensive. They did say they could provide a bridge rather that router, but for that I would need to be on the business package and would cost me and extra 25 quid (ex VAT) a month. So from 35 quid (300 down, 100 up) to 90 quid (60 for 300/300 and 30 for bridge) just for using my own equipment. That's a 55 quid uplift.
I am fully aware that any support would require me to install their router, that's standard with all ISPs. I am a network engineer as a career, and even though I don't have much to do with carrier installs, I am competent enough to know whether a fault is with the line or my equipment.
Especially interested if anyone is with Trooli and uses their own equipment.
Thanks
G
I started an order with Trooli as it looks like they are finishing up the infrastructure here, but I am wondering if anyone else is a customer?
The sales team are telling me I am not allowed to use my own equipment (pretty sure Ofcom would have something to say about that). Also, it is against their policy to share auth details (errr) with customers. I have no idea how their connection is setup, so if any existing customer can share I can rate the risk of no being able to use my own equipment. I assume they install some kind of fibre NTE and present the connection as copper (RJ45) for router WAN connection, but for all I know they terminate the fibre directly on their router. Hopefully they auth on PPP or mac address, but who knows.
It's a steep install cost, so trying and cancelling would be expensive. They did say they could provide a bridge rather that router, but for that I would need to be on the business package and would cost me and extra 25 quid (ex VAT) a month. So from 35 quid (300 down, 100 up) to 90 quid (60 for 300/300 and 30 for bridge) just for using my own equipment. That's a 55 quid uplift.
I am fully aware that any support would require me to install their router, that's standard with all ISPs. I am a network engineer as a career, and even though I don't have much to do with carrier installs, I am competent enough to know whether a fault is with the line or my equipment.
Especially interested if anyone is with Trooli and uses their own equipment.
Thanks
G