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Anyone done a PAC dance with Lebara lately?

So I gave in and called up and have been told this could take at least another 2-3 weeks to resolve. I won't hear anything back until the issue is resolved, if they can resolve it at all and so I might not hear back ever...

Usil the shift manager is very interested in this case and will follow it because he wants to know if the problem can be resolved. (not interested enough to call me back though!). 😂

Ask for a deadlock letter, which he initially agreed to send me and then changed his mind as the matter is still under investigation.

I did email the CEO but got no reply, emailed the head of Customer Services but I don't hold out much hope of getting anything back!

I bet in a few months when I call the number that it's assigned to someone new!
 
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So I gave in and called up and have been told this could take at least another 2-3 weeks to resolve. I won't hear anything back until the issue is resolved, if they can resolve it at all and so I might not hear back ever...

Usil the shift manager is very interested in this case and will follow it because he wants to know if the problem can be resolved. (not interested enough to call me back though!). 😂

Ask for a deadlock letter, which he initially agreed to send me and then changed his mind as the matter is still under investigation.

I did email the CEO but got no reply, emailed the head of Customer Services but I don't hold out much hope of getting anything back!

I bet in a few months when I call the number that it's assigned to someone new!

Pacroulette almost got my number but my new provider must have better connections...
 
What is a "PAC dance"? Is it where you request PACs from loads of providers and switch between them?
 
I think it means has anyone used a PAC with them recently.

Personally, I’d recommend against it. 😂
My wife's transfer went mostly ok, took a while to get her voicemail working though! 🤣
 
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I think I agree, I don’t think I would trust Lebara with a port of my main number anymore.
I too have a Lebara number I have had for ages and have been hesitant before but now I'm 😟 to even ask for a PAC!
 
Forgot to update this but no call backs or communication on this so I called up today. They’ve advised the number needs to be imported which Vodafone Numbering have to do.

This only takes place once a month and cannot be sped up or expedited. Once it happens the SIM should magically spring into life and I’ll get a call back (bet it doesn’t and I won’t).

As a gesture of goodwill they’ve given me a SIM with 50GB on it and unlimited calls/SMS for 30-days. The phrase ‘goodwill’ felt a bit rich as I’m currently paying for a SIM which doesn’t work with a number that isn’t active.

I emailed their head of customer service got a read receipt but no response. Then bizarrely later in the day and email saying they were sorry I had requested a PAC and there were some exclusive deals available to me. 😂
 
Forgot to update this but no call backs or communication on this so I called up today. They’ve advised the number needs to be imported which Vodafone Numbering have to do.

This only takes place once a month and cannot be sped up or expedited. Once it happens the SIM should magically spring into life and I’ll get a call back (bet it doesn’t and I won’t).

As a gesture of goodwill they’ve given me a SIM with 50GB on it and unlimited calls/SMS for 30-days. The phrase ‘goodwill’ felt a bit rich as I’m currently paying for a SIM which doesn’t work with a number that isn’t active.

I emailed their head of customer service got a read receipt but no response. Then bizarrely later in the day and email saying they were sorry I had requested a PAC and there were some exclusive deals available to me. 😂
What a major debacle garetc.:(
🍿 < 10th packet.
 
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This is simply not true.

No PAC was requested as it’s a SIM they provided me with which has been switched off since I got it.

IMG_0132.webp
 
a week gone and no updates since or have you given up the good fight then :unsure:

Not yet, patiently waiting!

Lebara have said that Vodafone need to import the number range which will take place on September 2nd / 3rd.

I’ve got a note in my calendar to call back after that date to see what new excuse they’ve come up with.
 
Not yet, patiently waiting!

Lebara have said that Vodafone need to import the number range which will take place on September 2nd / 3rd.

I’ve got a note in my calendar to call back after that date to see what new excuse they’ve come up with.
Hi,
I’m currently having issues with Lebara as my iMessage will not work.

Did a negative Trustpilot review and was contacted by their ‘operations director’. Is this who you have been dealing with to try and get your issue resolved?

Thank you
 
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Hi,
I’m currently having issues with Lebara as my iMessage will not work.

Did a negative Trustpilot review and was contacted by their ‘operations director’. Is this who you have been dealing with to try and get your issue resolved?

Thank you

I emailed their Head of CS (John-Paul Patten) and CEO (Stephen Shurrock) and neither got back to me although I got delivery and read receipts. They use Office 365 but their tenant/Teams doesn't accept calls from unapproved tenants. ;)

I keep having to call customer services and eventually after much debate/argument one of their agents will put me through to one of the two floor managers who're aware of my issue.

If I speak to a CSO I'm told to wait 24 hours and it'll definitely start working which is obviously not correct! :D
 
Hi,
I’m currently having issues with Lebara as my iMessage will not work.

Did a negative Trustpilot review and was contacted by their ‘operations director’. Is this who you have been dealing with to try and get your issue resolved?

Thank you
@ps2mint - I left a negative review on Trust Pilot and just got a call back from someone who is going to handle my complaint until it is resolved 😂
 
How long did it take you to get to this point if you don’t mind me asking?

Hope you get your issue sorted!

started my port on July 25th and it’s still stuck in limbo. The guy seemed confident that my issue will be resolved by September 3rd but I don’t hold their promises with much regard.

It has been painful to get to this point with their customer service team. Every day was a new excuse, a new ticket logged and a promise it’d be sorted without. 24 hours. Funny after emailing all those people and supervisor calls all it took for a call back was a negative online review. Took less than an hour for them to call back after it went live.
 
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