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Anyone else Connection slowed to a crawl?

timeless

ULTIMATE Member
Staff member
Volunteer Mod
l wonder if theres a problem with his IP profile due to allot of rebooting? or just a plain problem somewhere between himself and the ISP
 

tghe-retford

Top Member
Nothing wrong with me:

I'd go with either Timeless' suggestion that it could be an IP Profile problem or you may have been put on Congestion Control. I would check your secure members console (though that takes a while to load using dial-up on my Netgem iPlayer) to see if Congestion Control has been implemented on your account or not. If so, you can either ask to be taken off if you know you have been naughty and downloaded too much, apologise and promise you won't do it again (check Bandwidth usage in the My Accounts section - if your usage has been over 60GB in a month), challenge it because you know you haven't downloaded too much (ie less than 60GB) or obtain a MAC and migrate elsewhere.

However, if it is an IP Profile problem, you'll need to use the BT Speedtester to find out your IP Profile. It's also the only speedtester BT will take evidence of slow speeds from if you pursue a complaint and Fast4 pass that information on to BT to rectify the fault. You'll need Java installed on your PC to use the speedtester and it may take a while on a slow connection, so make a cup of tea or read a book and let it do its thing:

http://speedtester.bt.com/

I never had slow speeds like that when I was on the training period, and as another poster said, that would only apply if you have been moved from a premium ADSL max -> standard ADSL max connection.

Source: http://www.ispreview.co.uk/talk/showpost.php?p=198026&postcount=9
 

Mel

ULTIMATE Member
Nothing wrong with me:
If that 303ms ping figure is accurate, then that's none too impressive.

- if your usage has been over 60GB in a month), challenge it because you know you haven't downloaded too much (ie less than 60GB) or obtain a MAC and migrate elsewhere.
As their new SP is more expensive, with £16 only netting about 15GB, I wouldn't be too surprised if congestion control for those still on "unlimited" starts at a much lower level on the new service.
 

tghe-retford

Top Member
Running Ping on my Linux machine shows that everything is fine (considering my line is interleaved).
Code:
PING bbc.co.uk (212.58.224.131) 56(84) bytes of data.
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=1 ttl=121 time=40.7 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=2 ttl=121 time=39.9 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=3 ttl=121 time=39.0 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=4 ttl=121 time=41.7 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=5 ttl=121 time=40.6 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=6 ttl=121 time=40.6 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=7 ttl=121 time=39.1 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=8 ttl=121 time=39.6 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=9 ttl=121 time=40.2 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=10 ttl=121 time=39.6 ms

--- bbc.co.uk ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9014ms
rtt min/avg/max/mdev = 39.053/40.159/41.720/0.800 ms
 

tghe-retford

Top Member
As their new SP is more expensive, with £16 only netting about 15GB, I wouldn't be too surprised if congestion control for those still on "unlimited" starts at a much lower level on the new service.
I hope not. The "Up To 8MB Home Unlimited with Friends Package" contract still states that congestion control kicks in after 60GB on that package:

Source: https://secure.njpservices.com/cust_signup/includes/rev_adsl.asp

T&C's: https://secure.njpservices.com/cust_signup/csuterms.asp?sm_acc_type_id=3&print=1&smp_id=22&a_code=fast4&pt=&pn=Up To 8MB Home Unlimited with Friends
 

tghe-retford

Top Member
This is odd.

Speedtest.net shows a very slow ping:


But pinging bbc.co.uk shows no problems:
Code:
PING bbc.co.uk (212.58.224.131) 56(84) bytes of data.
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=1 ttl=121 time=41.8 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=2 ttl=121 time=39.9 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=3 ttl=121 time=40.6 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=4 ttl=121 time=41.8 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=5 ttl=121 time=41.0 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=6 ttl=121 time=40.5 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=7 ttl=121 time=40.2 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=8 ttl=121 time=39.4 ms
64 bytes from rdirwww-vip.thdo.bbc.co.uk (212.58.224.131): icmp_seq=10 ttl=121 time=38.4 ms

--- bbc.co.uk ping statistics ---
10 packets transmitted, 9 received, 10% packet loss, time 9027ms
rtt min/avg/max/mdev = 38.492/40.444/41.895/1.031 ms
Except the one packet being lost - grrrr.

:confused:
 

Kits

Super Moderator
Staff member
ISPreview Team
Can a few do tracerts to bbc.co.uk
 

Mel

ULTIMATE Member
I hope not. The "Up To 8MB Home Unlimited with Friends Package" contract still states that congestion control kicks in after 60GB on that package:

Source: https://secure.njpservices.com/cust_signup/includes/rev_adsl.asp

T&C's: https://secure.njpservices.com/cust_signup/csuterms.asp?sm_acc_type_id=3&print=1&smp_id=22&a_code=fast4&pt=&pn=Up To 8MB Home Unlimited with Friends
Ah, but can you really trust anything they state on their website? I'd expect them to be losing money on a customer well before they reach 60Gig.
 

Mel

ULTIMATE Member
This is odd.

Speedtest.net shows a very slow ping:
The high ping could be explained by packert loss, but I think speedtest.net may also be a bit too busy at the moment. I never get reliable results (particularly the ping ) from it because my PC is too slow :hrmph: :laugh: :hrmph: but their test seems shorter than normal to me and the result I just got from it after selecting namesco's server was only half what the namesco speedtest http://www.speedtest.bbmax.co.uk/ comes up with.
 
Last edited:

zag5

ULTIMATE Member
I think speedtest is having problems tonight or Entanet have been taken over by Eurisp:laugh:

No it's speedtest just checked HERE
 

mc6415

Pro Member
I think speedtest is having problems tonight or Entanet have been taken over by Eurisp:laugh:

No it's speedtest just checked HERE
That would be chilling if entanet was taken over by EurISP =p

and in response to kits just did a tracert to bbc.co.uk, or think I have never done it before so may be slightly wrong well here it is anyway:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

D:\Documents and Settings\Coombes>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 28 ms 27 ms 26 ms c7304.hath.eurisp.net [212.248.232.242]
3 26 ms 27 ms 26 ms 212.248.155.117
4 26 ms 26 ms 27 ms 212.248.197.6
5 33 ms 36 ms 37 ms 212.248.197.22
6 35 ms 32 ms 36 ms 195.66.224.103
7 33 ms 33 ms 35 ms 212.58.238.129
8 34 ms 32 ms 33 ms rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.


EDIT: guess speedtest.net was just a little busy heres my latest one

 

Scrapman

Regular Member
My ping was way up last night but OK this morning though speed was down a little. Seems all OK now. Still wondering how long it is before I have to move to Titan though.

 

smithy1983uk

Regular Member
at least my ping is fine ><



took me a few mins just to load up 1 webpage at this speed it reminds me of the old 56k modem days with freeserve
 

tcib

Regular Member
Hey has anyone out there lost their connection?

Add to that Fast4's website being completely down...

My neighbour has kindly allowed me to log on to their connection to find out what's going on as it has been like this for about 40 mins.
 

Paulplex

ISP Rep
Hey has anyone out there lost their connection?

Add to that Fast4's website being completely down...

My neighbour has kindly allowed me to log on to their connection to find out what's going on as it has been like this for about 40 mins.
http://www.ispreview.co.uk/talk/showthread.php?p=198221#post198221

Hi all; this has been present since around 2pm this afternoon; I've made a posting about the problem so ISPr viewers can see the issues here - unfortunately where the Fast4 site is down due to this problem currently, I can't put this on the status page at the moment.
 

Capped4

Pro Member
Fair do's. You're in a better position than most to know what has occurred, I don't have reason to doubt your sincerity, either. So an unfortunate coincidence.

I really want to be wrong about this, I'll be reasonably happy to pay the current rate for a reliable service, but having already been forced to accept concessions in the form of unexpected cancellation fees and a FUP, both drastically different from what I was lead to expect when signing up, I have no more flexibility to offer.

Lets all hope this is a genuine attempt to offer the customer a better value service

Doesn't look like i was wrong:mad:
 
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