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Anyone had experience with Giganet / Aquiss?

Ian58

Regular Member
Hi all,
I am hoping that our Community Fibre Project will complete in the next month and I will be able to order an FTTP service soon over Openreach.
Have been tempted by both Aquiss and Giganet, is anyone getting their service from them and are they any good? or would I be making a mistake and should I just stick to BT?

Thanks,
 
I'm currently with Aquiss not had any problems to date (so can't comment on support), install was on time & you get a static public IP which is nice. Do note that they don't provide any router so you will need your own kit (big win) Another thing to consider is that Aquiss don't offer any voip service so you'd have to get that elsewhere (which is a big bonus to my mind). Finally rather than migrate the existing line the fiber was a second line so I could get it up & tested before cancelling the old line. (As a side benefit I also discovered that by porting the landline number to a sip provider I managed to avoid my old ISP charging the DSL cease fee). The boss Martin does frequent these forums (& those on thinkbroadband )
 
Thanks, I have seen a number of posts from Martin on here and a lot of bursts of positive feedback for Aquiss, but nothing for Giganet.
 
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Hi Ian,

I always liked to keep myself active within the communities and various trade websites.
 
Giganet is fairly new - built from the fires of business ISP M12, so you're not going to see a large amount of feedback. Aquiss has been around for years and has had a chance to build its reputation. But broadly, both seem like good ISPs.
 
I'm about to signup with Giganet they go live in my area next month. I have spoken to them about their network:

"we use NEOS for our backhaul, we have full resiliency in all of our locations as well. Diverse backhaul."

Will let you know how it goes when i am live.

I have been with Aquiss back when I was on VDSL and found it to be a wonderful experience. If they were able to provide gigabit broadband via cityfibre i would drop everything and go with them but unfortunatly they only work with Openreach. Martin is an extremely friendly and knowledgeable person always keen to help.
 
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I’ve been with Giganet for almost 2 years now, can’t fault them at all tbh.
Could you send a traceroute? I'm curious to see how it looks to something like 1.1.1.1 or 8.8.8.8, and probably the proximity of where you are in the UK would probably be useful too.

Same w/ Aquiss if anyone can provide :)
 
Could you send a traceroute? I'm curious to see how it looks to something like 1.1.1.1 or 8.8.8.8, and probably the proximity of where you are in the UK would probably be useful too.

Same w/ Aquiss if anyone can provide :)
Very late, but recently having an Aquiss FTTP line activated if this is helpful for anyone else.

root@linksys-wrt3200acm:~# traceroute -i pppoe-wanb 1.1.1.1
traceroute to 1.1.1.1 (1.1.1.1), 30 hops max, 38 byte packets
1 lns3.the.dsl.enta.net (78.33.253.138) 7.587 ms 9.068 ms 9.301 ms
2 100.bundle-ether2.the.dsl.enta.net (78.33.252.129) 8.010 ms 11.279 ms 8.433 ms
3 bundle-ether1.telehouse-east4.core.enta.net (188.39.127.244) 7.867 ms 8.879 ms 9.438 ms
4 172.30.1.24 (172.30.1.24) 7.364 ms 8.241 ms 7.440 ms
5 lonap.as13335.net (5.57.81.75) 61.219 ms 12.946 ms 79.184 ms
6 172.70.87.2 (172.70.87.2) 22.114 ms 9.909 ms 141.101.71.2 (141.101.71.2) 11.099 ms
7 one.one.one.one (1.1.1.1) 10.224 ms 9.731 ms 9.165 ms

Location: East Midlands.
 
I've had Giganet FTTP installed recently, based in Reading.

traceroute to 1.1.1.1 (1.1.1.1), 30 hops max, 60 byte packets
1 router.home.local (192.168.1.1) 0.346 ms 0.449 ms 0.430 ms
2 ld8-bn-2.giga.net.uk (37.48.224.8) 5.155 ms 5.136 ms 5.172 ms
3 217-168-248-31.m12solutions.net (217.168.248.31) 5.192 ms 5.238 ms 5.220 ms
4 xe-0-1-2-0.core.thn.m12.net.uk (37.48.224.183) 5.308 ms 5.288 ms xe-0-1-3-0.core.thn.m12.net.uk (37.48.224.185) 5.330 ms
5 lonap.as13335.net (5.57.81.75) 6.118 ms 10.907 ms 10.889 ms
6 172.70.160.2 (172.70.160.2) 6.948 ms 172.71.176.2 (172.71.176.2) 6.319 ms 6.218 ms
7 one.one.one.one (1.1.1.1) 5.096 ms 5.711 ms 5.524 ms
 
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Recently connected to Giganet over CityFibre, also in Reading:

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms dsldevice.lan [192.168.1.1]
2 5 ms 5 ms 5 ms thn-bn-2.giga.net.uk [37.48.224.7]
3 5 ms 6 ms 5 ms 217-168-248-28.m12solutions.net [217.168.248.28]
4 5 ms 5 ms 5 ms google1.lonap.net [5.57.80.136]
5 9 ms 5 ms 6 ms 74.125.242.65
6 6 ms 6 ms 6 ms 142.251.52.143
7 6 ms 6 ms 6 ms dns.google [8.8.8.8]

Download/upload speeds consistent at 150/500 (yes, that way round, we're paying for 150Mb/s).
 
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