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Anyone on Giganet?

jalzoo

Casual Member
Looks like Giganet have a pretty good offer £40 for 900mb no contract with £30 towards your bill if you use your own router seems pretty tempting. They have just gone live in my area IS anyone with them?. Any speedtests/traceroutes or reviews would be much appreciated.
 

Mark.J

Administrator
Staff member
ISPreview Team
I know somebody nearby who will be using them, but they're still awaiting a final installation date.
 

baby_frogmella

Top Member
Top class ISP. Was with them on Openreach based 900/115 Mbps, no major issues at all. Got line speeds 24/7 and any minor quibbles were promptly sorted out over the phone. Only left them as Cityfibre had enabled our home and wanted symmetrical speeds on FTTP. May decide to go back to Giganet if/when they start offering Cityfibre based services in our area (at present they only offer Openreach FTTP nationwide, not Cityfibre FTTP).
 

baby_frogmella

Top Member
I also found that you can haggle with Giganet over their monthly service costs, which is almost unheard of with other small ISPs. I think I managed to get a fiver off their 900 Mbps service on Openreach (£75/m instead of £80/m) though that was a few years ago so prices may have come down since then.
 

Alanc

Regular Member
A friend of mine has been with them for a couple of weeks, so far he's had no problems at all, and is very happy with the speed he is getting.
 

candlerb

Top Member
Do they provide IPv6? The only mention of it in their FAQs is that the router they supply has "IPv4 and IPv6 support" (as does everything these days)
 

mb1

Casual Member
I'm hoping to be with them, but they seem confused as to how to process my order for a FTTP connection where I've told BT to just "end it" when my contract ends tomorrow.

I have certainly ordered a 500MB package anyway. The prices and customer service ethos almost seem too good to be true. Looks like I am on a rolling 30 day package by default and a no RPI promise if I change that to sign for a year.

Also, on the occasion I had to ring them up to find out about my order, I was straight through to an actual human with no call menus to navigate. I can't remember the last time that happened with any company, let alone a broadband supplier.
 

Tony Gamble

Regular Member
From the FAQ I read this. I wonder how they do it?

"
How is this different from my old phone line?

We’re glad you asked! You keep your existing home phone number, but we whisk it away into the Internet so you don’t need your old copper phone line any more. People call you in the same way, so you won’t lose touch with anybody. You can keep all your existing telephones as well and they should all work exactly as they did before. "
 

baby_frogmella

Top Member
From the FAQ I read this. I wonder how they do it?

"
How is this different from my old phone line?

We’re glad you asked! You keep your existing home phone number, but we whisk it away into the Internet so you don’t need your old copper phone line any more. People call you in the same way, so you won’t lose touch with anybody. You can keep all your existing telephones as well and they should all work exactly as they did before. "
They provide a router with VOIP ATA built-in, think its a Thomson or Zyxel model.
 

Tony Gamble

Regular Member
That's it b-f.

And it is not 'keep all your existing telephone and they should work exactly as they did before'

Advertising Standards, Trade descriptions, at the ready!
 

mb1

Casual Member
Have you read this? Apparently they can do (or attempt to) Openreach FTTP > Openreach FTTP migrations. Unless the new Giganet service is Cityfibre based?

I don't know what's going on to be honest, although they have been great at updating me twice a day with "news" - even though nothing is really happening.

When I ordered they said they couldn't proceed as there were "multiple orders" on my line. Which is nonsense, as I was terminating with BT and not moving to anyone else. They were the only company I had placed an order with. Looked around yes, ordered no.

They said they are chasing my order with "Zen", which made me wonder whether they are in reality a reseller for Zen Internet?

BT have terminated my FTTP today. Not sure if that makes it easier for them to migrate me or worse LOL.
 

Tony Gamble

Regular Member
I'm the boring old thingie who has been moaning on this forum that people are not being told much, if anything, about what happens to their existing phones and extensions. Yes, I know you gurus are fully au fait with Voip, DECT and so on - but most folk are not. I have written to Giganet this morning picking this from their FAQ and asking how they do it.

"Will I need new telephones?
No. You can keep all your existing telephones and all the usual stuff should work the same. "

I'll will report back when they reply.
 

jalzoo

Casual Member
I don't know what's going on to be honest, although they have been great at updating me twice a day with "news" - even though nothing is really happening.

When I ordered they said they couldn't proceed as there were "multiple orders" on my line. Which is nonsense, as I was terminating with BT and not moving to anyone else. They were the only company I had placed an order with. Looked around yes, ordered no.

They said they are chasing my order with "Zen", which made me wonder whether they are in reality a reseller for Zen Internet?

BT have terminated my FTTP today. Not sure if that makes it easier for them to migrate me or worse LOL.
They use Neos networks luckily not zen that was one of the first questions I asked them. OR maybe they do use zen in places where there is no neos networks presence.
 

Ionide

Regular Member
I'd love to see a traceroute or pings and roughly where you are in the UK if anyone can provide :)
I would consider them but there's isn't many people that I've seen using them so not much to go off.
 

jalzoo

Casual Member
I'd love to see a traceroute or pings and roughly where you are in the UK if anyone can provide :)
I would consider them but there's isn't many people that I've seen using them so not much to go off.

Yeah me too im really considering them but i need some proofs. If you look on their trustpilot page there are lots of reviews one of you must be a giganet customer?? :D
 

jason19885

Member
They are available in my area but max out at 500 Mbps due to cost according to Giganet, they told me that they can't sell the 900 Mbps in my area for £40 a month, so they removed in and now charge £37 for 500 Mbps. I've no idea why location should make a difference if you're connected to the same core BT network.
 
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