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anyone received comensation from farce4

5atan

Regular Member
I got a CICAS jugment against farce4, but not yet received compensation from them.
They had one month to comply, which expired on the 25/6/08, the deadline has passed with nothing forthcoming.

anyone else in the same boat?

has anyone received their compensation yet?
 

Eezageeza

Regular Member
Sounds like you may have to get a court order to enforce the judgement...

So we don't have to reread the threads, what was you reason for complaint to CISAS again? Throttling of speed, the lack of notice on change of T&Cs?
 

kungfumaster9

Top Member
I'm not sure whether it can be enforced by a Court. However, from the CISAS website:

What happens if the company does not take the necessary action?

When the company became a member of CISAS they agreed to accept and keep to the adjudicator’s decision. If you tell us that the action is not taken we will remind the company of their obligation to take the action. If they still do not take the necessary action we can end their membership of CISAS. If we do this, we will tell Ofcom we have done this.

I'm sure OFCOM will be happy to hear about these guys again :D
 

5atan

Regular Member
Sounds like you may have to get a court order to enforce the judgement...

So we don't have to reread the threads, what was you reason for complaint to CISAS again? Throttling of speed, the lack of notice on change of T&Cs?
speed since oct & congestion control 11/1 to 11/3/2008

they did not defend the action
 

butler

ULTIMATE Member
have you reported them to ofcom yet?
 

Mel

ULTIMATE Member
Have you informed Cisas that they failed to comply with their rulling?
 

5atan

Regular Member
CISAS are chasing them.

I informed ofcom in january

I planned to wait for CISAS to inform ofcom of their non-compliance as they must do this

Should I also inform ofcom?
 

5atan

Regular Member
just discovered that they refunded my bank account on the 6/6/08
and forgot to notify CISAS or me

sorry 'bout that
 

Mel

ULTIMATE Member
and forgot to notify CISAS or me
What a bunch of ...

Well it's good to hear that these ADR schemes can be effective, and even better to hear that at least some of this "ISP's" customers didn't let them get away with it :D

Didn't CISAS's rulling also require them to provide you with an apology or at least an explanation? If so then they haven't fully complied yet.
 

5atan

Regular Member
Didn't CISAS's rulling also require them to provide you with an apology or at least an explanation? If so then they haven't fully complied yet.

missed that, thanks.

so of course I have just emailed CISAS highlighting their errant ways
 
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