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Anyone using their new Anytime service?

alexwaddell

Casual Member
I hear that Tesco.net have just launched their anytime service, run for them by NTL.

Anyone got any opinion of the service, is it good, bad, the same as everyone else?

Cheers,
Alex.

<small>[ 27.11.2002, 11:20 AM: Message edited by: alexwaddell ]</small>
 

Spock

Member
Yes Alex i signed up a week or so ago and have been running it along side my Bt anytime account.

Day 1 - no problems got signed up in the evening and was on till about midnight. Tried to reconnect after then and got "invalid user name and paswword or server error" message.

Day 2 - still gettin same message so forced to call 50p min help line 4 times. On last call they told me was server error and dialer software would rerout me to a new no if i let it try 5 times. Tried this and it worked - puts you through to a back up no but it means a 2-3 min delay in connection.

Day 3 - sent email of complaint asking if this was typical service and asking 4 there oppinion of whether i should cancel BT anytime.

Day 4 - automated answer "sending complaint to relevant dept, blah blah"

Yesterday - still no answer, still 2-3 mins delay in connection re-sent email with extracts from a speach from their CEO Terry Leahey about their quality customer service. However their servers were down all evening and had to use BT to send.

If I were you i would wait. In principle the dialer software is great as it re-routes to back up no's but only if they solve their server problems. I don't like the premium rate help.

I would guess that Tesco will not like a poor service in the longer term as they have a good name that they will want to keep

Aidan.place@tesco.net (sometimes)
 

]RB[

Pro Member
</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by Spock:
<strong>
Aidan.place@tesco.net (sometimes)</strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">hahaha :D

thanks for that review, very handy, think ill give them a miss for now
 
Dont Do it!

Tesco.net dialer software can be compared to a Trojan, Giving full access to your files and other confidential data to tesco!!

The software adds what looks like a normal Windows dial up networking connection, but it is anything but!

To start off with it wont let you disable File and Printer Sharing on the connection.

It doesnt work properly with internet connection sharing, and you can never properly minimize the ugly dialer! Plus you cant tell what its doing in the background!

In my oppinion id stay well clear!!!!

Im so outraged by tesco.net's practises i want to complain to someone.... but who?!!!!
 

cobain

Member
The tesco software to my knowledge does not give tesco access to any of your files at all. Its basically Rydial which is what vizzavi and some other ISP's use, made by rockstar.

The only feature is does have is that it can automatically update the dialup number if it is changed for some reason.
 

Mel

ULTIMATE Member
I'm no fan of dialers and especially not of spyware.
But it does seem extremely unlikely that a company like Tesco would risk damaging it's reputation by knowingly being involved with spyware. (One major etailer had so many complaints after just advertizing on a spyware system, it issued a public apology)

Wouldn't collecting data from someones personal files here in the UK be a breach of the data protection act anyway?

It's not as if it would go unnoticed for long, someone using a packet sniffer or firewall would catch it and see exactly what it was doing in the background.

<small>[ 21.10.2002, 04:55 PM: Message edited by: Mel ]</small>
 

Jim Laflin

Member
Can't you just remove the dialler and use your own DUN version of the dialup number? That's what I do with Freeserve...

On that note. I'm using Freeserve Hometime (evenings and weekends free for about 13.99 a month) at the moment and it's perfect (Download speeds consistently 5kb/s which is fine) and the 2 hour disconnection is not a problem

But Dad just got sent a letter from Tesco asking him to join the new anytime service (and he gets 500 clubcard points for it... whoopie!)

What do you reckon? Switch to Tesco or hang on?

Thanks

<small>[ 27.10.2002, 01:31 PM: Message edited by: Jim Laflin ]</small>
 

Quark

Top Member
I noticed somewhere while on line yesterday, that Tesco have signed up with NTL, who will be managing/providing their ISP service.
I don’t remember at this moment if it was on this forum, or a thread on Google search.

So although I thought it was late news then.
I guess the fact of having had no mention on this thread, could also mean that it might be old news, or already in existence.

Edit/PS - 'Twas Anytime for £12.99 I believe.
& now, having just referred to start of thread.
I see NTL already mentioned. - Sorry.

:cool:

<small>[ 27.10.2002, 03:01 PM: Message edited by: Quark ]</small>
 

Jim Laflin

Member
So, is anybody actually using Tesco.net at the moment then? And can they tell us anything at all about the service?

Do you get disconnected, for example every two hours? What kind of download speeds do you get... etc

Thanks
 

dyn

Casual Member
Im using the Tesco Anytime dialup atm.

For me its spankingly good, best online game pings ive ever had, speedy downloads and i can normally get on straight away. Or maybe im getting a preferential service for being staff, i dont know :>

You dont need the dialer software once you are all signed up etc. tho, just delete/uninstall it and create your own DUN using the number and it should work fine.
 

rollinstone

ULTIMATE Member
<img border="0" alt="[Laugh]" title="" src="graemlins/laugh.gif" /> What about me , I'm a customer and pay your wages. :D Anything for me. <img border="0" alt="[Crap]" title="" src="graemlins/crap.gif" />
 

jjones

Regular Member
it is advertised as UNLIMITED rather than the usual unmetered :) paid 50p for a pack yesterday :)

12.99 and UNLIMITED <img border="0" title="" alt="[Wink]" src="wink.gif" />

anyone aware of the T&Cs?
 

Quark

Top Member
Yes, I had a job to find them myself, & had to send email to find out.
Go to <a href="http://www.tesco.net" target="_blank">http://www.tesco.net</a> & you will find link at bottom of page in small print.

Packages are advertised as 2hr cut off with immediate reconnection.
But T&C stated ‘Concurrent usage sessions are not permitted.’
I have queried this with Tesco yesterday, & am waiting for an answer.

Although looking at T&C again, I can’t find, so perhaps it has now been removed.
Hope this helps.

:) :cool:
 

jjones

Regular Member
most isps do not allow concurrent sessions - fairy duff.

sounds like they allow immediate reconnect.

think they could be in the brown stuff if they cut you off for overuse using an UNLIMITED service (it is advertised as UNLIMITED on the packaging)

To date ISPs have got around this by saying unmetered.
 

Quark

Top Member
Hi Mel.
Yes I confused concurrent with consecutive. Thanks.
Trust me to put my foot in it!

Or to try walking with both feet placed together, instead of one followed by t’other.
Guess that must be why I fell flat on my face!

Confucius reigns supreme.
<img border="0" alt="[Crap]" title="" src="graemlins/crap.gif" /> :eek: <img border="0" alt="[Smiletear]" title="" src="graemlins/smiletear.gif" />
 

70cm guy

Pro Member
I too have become interested in Tesco.net and to clarify a few points sent them an email which received the following reply.
--------------------------------------------------

" Thank you for your email,

With our Anytime package there is
1. no cut off for inactivity as you will be paying £12.99 for the service.

2. A 2 hour cut off period, and 10 minute no activity.

3. No limit to amount of hours per month 24/7 connection package.

I do hope this helps answer your queries, and if I can be of any further help, please don't hesitate to contact me again"

Kind regards,

Ivor
 

Vispa

ISP Rep
Ivor points 1 and 2 contradict each other.

1. no cut off for inactivity as you will be paying £12.99 for the service.

2. A 2 hour cut off period, and 10 minute no activity.

Paul
 

sentup.custard

ULTIMATE Member
Paul, with both of them having a reputation for good value but dim-witted customer service, you don't actually expect anything coming from a combination of NTL and Tesco to make sense, do you? <img border="0" alt="[Laugh]" title="" src="graemlins/laugh.gif" />

Seriously, while I am usually extremely sceptical about cheap unmetered deals, especially those that use the word "unlimited" I suppose that if anyone has the ability to negotiate a bargain rate with NTL, it is probably Tesco, so this might actually last more than a month without either getting impossibly congested or the goalposts being moved.

I will stay where I am, but for anyone looking for a cheap ISP with no limits, it's probably worth a shot.
 

Jimmy

ULTIMATE Member
just been on the tesco site and saw this on the pop-up window.

* anytime and daytime (between 2am and 4pm everyday) have the following cut off features:
1) If your internal connection is not used for 10 minutes
2) disconnection every 2 hours (but you can reconnect immediately)

what about the hour from 4 pm until 2am? does that mean no cut off's?
 
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