FWIW If you do have the aol software, type speed upgrade in the keyword box (when logged on to your master name) and it will tell you when your upgrade is due, mine is not until July!
Why can't things ever go as planned, the trouble is that some people just don't listen or they have their mind on something else.rruwalton said:Update!
Despite AOL promising I would only pay £17.99 for 512kbs, last night they dropped the speed to 256kbs. I asked 5 times yesterday if my speed would change and they promised no.
I was fuming this morning I can tell you - Straight onto AOL (India) this morning to be messed about for 25 mins. They have now promised to put my speed to 512kbs ( it will take 5 working days) and I will get a free month on 13th Feb my billing date.
AOL is excellent unless you need to speak with them.
I feel like calling them back on the speed issue, and I would really like to speak to Bill who was in Ireland.druid2uk said:Damn annpoying that, how come they can lower your speed in a few mins yet take 5 days to put it back even when it's their fault!
BTW I thought Aol had their call centre in Ireland?
My God, what a mess, I suppose at least the phone is 0800, imagine if this happened with some isp's and you were paying for the call!rruwalton said:What a day!
8.48pm and my speed is back up It took 1 email to get me to 512 again and 1/2 an hour - So much for 4-5 working days.
I just hope they don't disconnect me now.
Yea they do support migration . I am waiting to move from bt to aol 2mb but they say it will take aprox 14 days . Hope I have made the right decission .martsmall said:does any 1 know if aol support migration ? im on bulldog 2mb @ the mo and am thinking of moving 2 their 29.99 package
thanx in advance for any replies
You have! I have been with Aol for over 4 years after using many isps before, I have found Aol the best so far, they never quibble how ever much you use them and the phone is 0800 if you get a problem, IMHO they are hard to beat now that the speed has been 'upped'.grovesy said:I am waiting to move from bt to aol 2mb but they say it will take aprox 14 days . Hope I have made the right decission .