pipster
0
Hey,
Just thought I would post my experience in case anyone else was going through the same thing.
I recently changed my Broadband and telephone line from AOL Broadband and Talk to Sky. I was out of contract by at least two years. AOL were instructed of the request by Sky, giving the required notice.
My billing date of some years standing (I had been with AOL for around a decade) was the 23rd of each month. My services were switched over on the 22nd of August.
I had expected a final bill to be produced on the 23rd with whatever call charges I had pending. Instead, for no reason, and without prior warning, AOL changed the august billing date to the 21st, which meant they took a full month advance charges (£31.55) from my bank account. They also took this amount earlier than usual.
As I paid via DD and not via debit card, I made an indemnity claim as I had been charged for services I was not receiving, and furthermore, AOL knew I would not be receiving those services.
Without informing me in any way, they eventually produced a final bill on 22nd September with my call charges AND a £10 charge for cancelling the dd instruction (£11.60). Three days later, they sent by post a final demand letter with a threat of debt collection.
Calls to customer service (which I am charged for under SKY) have not resolved this. I am following their own procedure and complaining in writing. I will update this thread with what happens.
Note: AOL do not automatically refund credits, so if I hadn't made an indemnity claim I'd now be trying to get back my £30 overcharge instead. I think the billing date was changed to enable an overcharge, and because I didn't allow it I am now being punished with the "DD Rejection Charge" which they have added.
Thanks for reading.
Just thought I would post my experience in case anyone else was going through the same thing.
I recently changed my Broadband and telephone line from AOL Broadband and Talk to Sky. I was out of contract by at least two years. AOL were instructed of the request by Sky, giving the required notice.
My billing date of some years standing (I had been with AOL for around a decade) was the 23rd of each month. My services were switched over on the 22nd of August.
I had expected a final bill to be produced on the 23rd with whatever call charges I had pending. Instead, for no reason, and without prior warning, AOL changed the august billing date to the 21st, which meant they took a full month advance charges (£31.55) from my bank account. They also took this amount earlier than usual.
As I paid via DD and not via debit card, I made an indemnity claim as I had been charged for services I was not receiving, and furthermore, AOL knew I would not be receiving those services.
Without informing me in any way, they eventually produced a final bill on 22nd September with my call charges AND a £10 charge for cancelling the dd instruction (£11.60). Three days later, they sent by post a final demand letter with a threat of debt collection.
Calls to customer service (which I am charged for under SKY) have not resolved this. I am following their own procedure and complaining in writing. I will update this thread with what happens.
Note: AOL do not automatically refund credits, so if I hadn't made an indemnity claim I'd now be trying to get back my £30 overcharge instead. I think the billing date was changed to enable an overcharge, and because I didn't allow it I am now being punished with the "DD Rejection Charge" which they have added.
Thanks for reading.























