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AOL / Talk-Talk

I'm sure most readers of this forum know what I'm going to say, but......

AOL/Talk-Talk are the most useless, rude, and unprofessional organisation bar none. With respects to providing broadband you'd be better off buying a carrier pigeon (it will cost less long term).

Even when the service is working, they'll bill you the wrong amount (or not bill you, then harass you on the phone). Threats, accusations, and a consistent attitude that customers are wrong is the company culture. I think they want to teach the airline industry how really not to run a business.

Avoid at all costs....
 
SO bad you had to post this twice??
 
Sadly an all too familiar story suecom. TalkTalk has at least improved, according to Ofcom's complaints data, but there are still a lot of problems and I guess you get what you pay for with budget ISPs.

But if you do have a dispute then don't be afraid to follow the complaint procedures and you might eventually get a solution.

http://www.ispreview.co.uk/new/complain/official_isp_complaints_handlers.php
 
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