Recently as some may know l received a letter saying to stop using more than 60GB of traffic on a connection that still states unlimited usage, as such we decided to change providers..
now it all starts with a MAC, we did have a few problems but that was mainly down to a digit that was mis-typed, however the real story starts today...
my mother been the worry wart asked me to call and make sure the contract had been cancelled, so as requested l phoned to make sure what l was previously told was ok..
in short due to been lied to by their Indian call centres regarding their FUP basically l would have left earlier when l was able to when the terms and conditions were changed if limits were introduced - these limits have been introduced and as a customer we were not informed of them
their FAQ's and selling pages still dont specify any limits.
anywho when l got the MAC code the english staff member l spoke to (thanks to a number Mel posted) told me that due to these problems we could leave before the contract ended and not expect fees
upon phoning today because as said my mother worries too much we were bounced around a few departments to be told the following:
1. you are liable to leaving fees
2. we cant do anything about cancelling your contract till December (the cancellations department said this)
3. you cant speak to a supervisor he isnt in till 6PM (l call in working hours and there is no supervisor? this is strange is it not?)
in short lm not with them today my line migrated to EurISP the AOL account should now be closed without any further pending transactions as promised (regardless of if the rep had jurisdiction to or not) frankly lm so annoyed right now its unreal this ISP is getting away without putting limits on their website...
now it all starts with a MAC, we did have a few problems but that was mainly down to a digit that was mis-typed, however the real story starts today...
my mother been the worry wart asked me to call and make sure the contract had been cancelled, so as requested l phoned to make sure what l was previously told was ok..
in short due to been lied to by their Indian call centres regarding their FUP basically l would have left earlier when l was able to when the terms and conditions were changed if limits were introduced - these limits have been introduced and as a customer we were not informed of them
their FAQ's and selling pages still dont specify any limits.
anywho when l got the MAC code the english staff member l spoke to (thanks to a number Mel posted) told me that due to these problems we could leave before the contract ended and not expect fees
upon phoning today because as said my mother worries too much we were bounced around a few departments to be told the following:
1. you are liable to leaving fees
2. we cant do anything about cancelling your contract till December (the cancellations department said this)
3. you cant speak to a supervisor he isnt in till 6PM (l call in working hours and there is no supervisor? this is strange is it not?)
in short lm not with them today my line migrated to EurISP the AOL account should now be closed without any further pending transactions as promised (regardless of if the rep had jurisdiction to or not) frankly lm so annoyed right now its unreal this ISP is getting away without putting limits on their website...























