Are Titan going under?

[hulabaloo]

Help!

I've tried to contact Titan by telephone for three days now, only to be told each day they have "technical difficulties" with their phone system. The date is being updated every day on the prerecorded message, which is something.

My emails to them are not being dealt with either. I really want to cancel and get my MAC code - any suggestions?

 

[Mark.J]

We've been hearing about this a lot lately, I wouldn't go so far as to say Titan are "going under" because they're not really a true ISP (reseller / vISP), but clearly something is wrong and they're not saying much about it.

If you are on their Entanet (BT) based packages then you could try contacting Entanet directly about it. If you're on their cheaper unbundled services then I'm not 100% sure who the immediate supplier is, it could be Cable & Wireless , Obit or even Murphx.

If the problems continue then take a look here for further advice:
http://www.ispreview.co.uk/new/complain/complain.shtml

Don't forget to stick a review in for them:
http://www.ispreview.co.uk/review/reviewAdd.html?id=586