I had to sign up a few days ago as they put a re-direct on every page I went to stating that they had been giving me a free connection since March.
Anyone else with them?
Anyone else with them?
You are aware that under the distance selling regulations you only get a 7 day cooling off period, and you can't return used goods or services under the DSR, unless the supplier fails to inform you of your right to cancel.Yes..I am in the same position as you, and signed up last Thursday.
I have to say that at the moment I am not too happy about them. My email worked for about one day but now refuses to let me log in to receive mail on IE (I have to use the webmail if I want to receive mail to my Breath.co.uk address)
I sent them a ticket last Thursday asking how to set up my free Webspace...no reply so far
I've paid for Silver Service (2 Meg) but only getting 450k...and I now see that it costs me 8p/minute to call customer services.
So, if they don't get me sorted within the next few days I will cancell under the distance selling terms ( 14 days) and go elsewhere.
Begining to get the "Biscit Blues" again
So if you decide to cancel you'll have to hope that breathe decide to not hold you to paying for the minimum term.12.5 You can cancel this Agreement by giving us notice in writing within 7 days of completing the registration form or before you use the Internet Service, whichever is the earlier, thereafter you can cancel this Internet Service at any time after the Minimum Term by telephoning the Help Desk or using the ‘My Account’ facility. You must give us one month’s notice from your next billing date. No part of your monthly subscription will be refunded
Absolutely! But, I think it might be the "Supply of Goods and Services Act 1982" that applies (Don't quote me on that!). Hmm, Interesting point about not being provided access to the Terms you were agreeing to, I wonder if you might be on to something there too...Point taken Mel but...
Regardless of the distance selling thing, if they fail to provide the service they are in breach of contract, they may also be commiting an offence under the sale of goods act, plus the fact that I am paying by credit card so should have some leverage there.
They have already given me my MAC last week and I understand that is valid for 30 days.
The facts are that I only want what I'm being charged for, ok, they may have a tempory problem but now I'm checking old posts on this and other forums, it sounds like they have been having problems for a while.
My email has returned today so that's ONE thing resolved, my speed issue still remains, they will probably blame that on BT, if that IS the case then I will change to the cheaper half meg service.
BTW...They did NOT give me the chance to read there T&C's they blocked my internet and took me straight to a sign up page, I searched for the T&C's but were unable to find any from there.
We shall see...:shrug:
These are loyalty stars, they are based on all sorts of parameters like how long you have been with us and whether there has been any payment issues etc. In the long term they are going to be your key to obtaining special offers and such like. We like to reward long term customers.
I hope this helps your questions.