A heads up for anyone thinking of buying something from Argos by credit card.
Yesterday my wife went to pay using her credit card and was declined twice by Argos. She then paid for the item using her Switch card.
Today she phoned her bank to find out why her card had been declined and was told that they had given authorisation both times and the payments had gone through. Net result my wife has paid for the same thing three times.
So she phoned Argos to find out what was going on. They said it was a known problem. When asked why the branch had not informed her of this and taken payment three times, it was suggested that maybe the branch was unaware of the problem. Sounds like either incompetence at head office or BS to me.
The up shot is her account is £60 pounds shorter than it should be and according to her bank and Argos it will take up to a month to sort out. She will need to query the payment with her bank once she gets her statement.
While in this case it will not cause us any hardship it might very well have. What if because of this we incurred interest payments on the credit card? Or if using a debit card and being unaware of the situation went into overdraft over the next month, thinking we had the funds to cover the payment. Would Argos pay for our bank charges, the lose would have been because of their payment system.
As far as I know Argos has not made their customers aware of this problem, in fact in their own words they have said that their branches do not know about this. I wonder how many other people have been affected by this. INCREDIBLE.
Yesterday my wife went to pay using her credit card and was declined twice by Argos. She then paid for the item using her Switch card.
Today she phoned her bank to find out why her card had been declined and was told that they had given authorisation both times and the payments had gone through. Net result my wife has paid for the same thing three times.
So she phoned Argos to find out what was going on. They said it was a known problem. When asked why the branch had not informed her of this and taken payment three times, it was suggested that maybe the branch was unaware of the problem. Sounds like either incompetence at head office or BS to me.
The up shot is her account is £60 pounds shorter than it should be and according to her bank and Argos it will take up to a month to sort out. She will need to query the payment with her bank once she gets her statement.
While in this case it will not cause us any hardship it might very well have. What if because of this we incurred interest payments on the credit card? Or if using a debit card and being unaware of the situation went into overdraft over the next month, thinking we had the funds to cover the payment. Would Argos pay for our bank charges, the lose would have been because of their payment system.
As far as I know Argos has not made their customers aware of this problem, in fact in their own words they have said that their branches do not know about this. I wonder how many other people have been affected by this. INCREDIBLE.























