Aspire problem
Just got email response from Aspire....
First of all I apologise that you are having problems getting through on the phone, but as all our connections are currently down we are receiving an extremely high number of calls.
Aspire were in the processing of moving some circuits between upstream providers, the losing provider took it upon themselves to suspend all services on our Realm’s, hence the current issues.
We have been fighting this action with Ofcom and also the provider in question, to date without success, there is a reasonably simple solution although cannot get the provider to sign paperwork to transfer our Realms.
As a plan b, we obtained MAC codes for all circuits which we have in place and all circuits are currently being migrated, this unfortunately takes time, and as a result we are unable to provide MAC codes at this time, should we cancel the migrations, then existing MAC codes become unusable and a period of 30 days has to expire before obtaining a new MAC Code.
The circuits will start to return to service in the next day or so, in the meantime should we get Realm Migration paperwork signed then service will be restored.
We apologise for any inconvenience this has caused, and will try to keep you updated.
Kind Regards,
Sarah Douther
Aspire Internet Limited