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Aspire Internet Problems

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Hello,

Are Aspire Internet in trouble? My ADSL modem disconnected on Wed AM and has been unable to connect ever since. Another modem has been tried with no luck. All emails are being ignored and phone calls are unanswered. Problems/news?

Norm.
 
It might be worth looking at this for reasons why Aspire was perhaps an ISP best avoided.

http://www.ispreview.co.uk/story/2009/06/11/uk-broadband-isp-eurisp-enters-liquidation.html

Essentially EurISP failed and then became Aspire instead. EurISP itself did have somewhat of a history before, usually because it offered a lot to other resellers/vISPs but couldn't deliver on the promised performance.

I suspect that there will be so few Aspire customers around to comment that it could be difficult to build up a picture of what has or is happening now. A quick check of Companies House shows that their returns and accounts are NOT overdue, which is usually a good sign but obviously you're still having trouble.

Also, check out their reviews and post one yourself.

http://www.ispreview.co.uk/review/products/517.html

I will attempt to contact Aspire myself and see if they reply. Keep us updated with your situation and I'll post some news if the problem continues, assuming I can find some more people to corroborate it with.
 
We have had the same problem except with us its about 70 connections we have lost. They went down on Wednesday lunch time and we were told they were looking into it. Thursday came round and they told us there was an issue with the "realm" and that they were deciding whether it could be fixed or to move connection to another one. They went with the move. They told me end of play Thursday they were moving our connections to another "realm" which would require us to change usernames on the equipment. We tried to call on Friday and could not get through to them at all.

Thats when we started talking to OFCOM and various other contacts we have. Its seems they decided to move alot of there connection from one supplier to another possibly over a financial dispute. Doing this has obviously gone wrong somewhere or they still havnt change the login details rendering the connection still out of order.

Monday will be day 6 of the problem with still no communication from them or any idea as to when they will get thing up again if ever.

We do still have some connections that do have different usernames to the ones that went down and they are still live and working so it only seems to be a portion of there connections that have been disconnected at the moment.

We are currently trying to get MAC codes for our connections to move away but who knows how long that will take when we cant contact them or even know where the connections have gone.
 
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going by my experiences when they were EurISP these issues dont surprise me, are they still under the same management mark?
 
Not entirely, some of the old people left before EurISP sank and I don't have the email records to check back that far and see who our last contact was. I know who I can ask though. In the meantime, we haven't been able to contact Aspire either.
 
Aspire

Also unable to get any response from Aspire. If anyone gets any updates please post as getting very frustrated now!
 
I having same problems. No internet and no-way to contact ISP. Going cold turkey !!!
Is it possible to get a transfer without a MAC code ?
 
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Rang Aspire on Wed lunchtime when the connection went down - was told it was a BT fault. Tried again this morning - nobody's answering the phones.

Can't migrate without the MAC Code, of course, but if Aspire have gone bust they've not yet "untagged" their lines - who can do this?
 
When I spoke to Aspire last wednesday, they said it was a "Realm" issue and they were going to move me to another realm and let me have the new login details. Haven't heard anything from them since. Won't answer their phones.

Just spoke to BT. They said they can clear the Tag, but it will take five days, and then another five days to process an order. 2 weeks without internet !!! ouch!
 
Just phoned OFCOM: they told me "Our latest is that we were told Friday that Aspire are migrating providers, and hope to have everyone reconnected by next Friday [17th]". I won't hold my breath...
 
Why would an ISP need to change a Realm, unless there's some sort of problem, have you heard of BT or any other large Service Provider change their Realm.

If they are switching realms, that will mean that you have to re-programme your Router as your log on will now be your-old-logon-name@new-realm-name

As I understand, Ofcom rules are that you must provide a MAC Code within 5-days of the request and if they are not answering calls Ofcom should be able to pursue the matter.

There are also some alternative contact details on this thread;
http://forums.thinkbroadband.com/general/3900137-aspire-internet.html
 
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Aspire problem

Just got email response from Aspire....


First of all I apologise that you are having problems getting through on the phone, but as all our connections are currently down we are receiving an extremely high number of calls.

Aspire were in the processing of moving some circuits between upstream providers, the losing provider took it upon themselves to suspend all services on our Realm’s, hence the current issues.

We have been fighting this action with Ofcom and also the provider in question, to date without success, there is a reasonably simple solution although cannot get the provider to sign paperwork to transfer our Realms.

As a plan b, we obtained MAC codes for all circuits which we have in place and all circuits are currently being migrated, this unfortunately takes time, and as a result we are unable to provide MAC codes at this time, should we cancel the migrations, then existing MAC codes become unusable and a period of 30 days has to expire before obtaining a new MAC Code.

The circuits will start to return to service in the next day or so, in the meantime should we get Realm Migration paperwork signed then service will be restored.

We apologise for any inconvenience this has caused, and will try to keep you updated.

Kind Regards,

Sarah Douther
Aspire Internet Limited
 
We been told to expect a reply from them but have yet to receive anything. Cant be that difficult to send out a mass email.
 
Aspire Problems

So in other words, we fecked up your connection, we don't know when we can fix it, we can't give you a MAC code, and if we cancel the migration, you can't have another one for 30 days....
 
I am still waiting for a comment from Ofcom but we have enough to run a news item this morning, just writting it now.
 
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Aspire

I have spoken to a friend of mine, we are both with Aspire, he was speaking to BT with the view of going with them and when they checked his line the tag on it was for Tiscali!! Now he has never spoken to Tiscali ever. It seems that some bad things are happening. He rang Tiscali and they wouldnt give him his MAC code quoting Data Protection Act. No idea where he goes from here.

I would reccomend everyone complaining to OFCOM before we're all stuck in Tiscali's cowboy world!
 
I should mention that prior to last week's disconnection, I've had 4 faultless no-hassle years with Blueleaf-EurISP-Aspire, with continuity of service through all the changes. Not even answering the phones tho means I'll be migrating ASAP even if the service returns. ["High volume of calls", my a***. They have a queueing ansafone system which tells you where you are in the queue, and I was just stuck at first in the queue for half an hour.]

~F
 
injunctions rumeld

I have spoken to a friend of mine, we are both with Aspire, he was speaking to BT with the view of going with them and when they checked his line the tag on it was for Tiscali!! Now he has never spoken to Tiscali ever. It seems that some bad things are happening. He rang Tiscali and they wouldnt give him his MAC code quoting Data Protection Act. No idea where he goes from here.

I would reccomend everyone complaining to OFCOM before we're all stuck in Tiscali's cowboy world!

I got the same info from BT. I rang Tiscali but got through to India , and couldn't face explaining it all again, so hung up. Just have to play the waiting game now.
 
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