Just had an email in from Avanti saying they had made the update and speeds will be better. Guess what - where I had 0.2mb (from a 1mb service) I now have 77kbps or 0.07mb. It got worse not better! Mike
From: Broadband Support [mailto:broadbandsupport@avantiplc.com]
Sent: 05 June 2009 18:13
To: undisclosed-recipients:
Subject: *** Avanti Broadband Update ***
Dear Avanti Broadband Customer,
I am happy to inform you that our planned service upgrades have been completed successfully and you ought now to be experiencing a smoother and faster service.
We will start billing you for your service again from the 5th of June 2009 – so there is no charge for the first 4 days of June.
We would like to apologise for any inconvenience caused over the past month.
If you experience any problems with your service please do not hesitate to contact us on 0207 749 1673 Monday to Friday 8am to 8pm.
Regards,
Renee Nurzynski
Avanti Communications Group
Customer Service Supervisor
74 Rivington Street, London, EC2A 3AY, UK
Tel +44 (0)207 749 1673
Fax +44 (0)207 749 1633
Email:
broadbandsupport@avantiplc.com
Web:
www.avantiplc.com