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Avoid 186K companies

I signed up with EFH about two and half years ago and they were very good. Then when 186K took them over things got bad. I spend hours emailing and ringing them to correct a £47 overcharge, but they consistently sent me round in circles.

My bank (first direct) says that because I have singed a "continous payment" form with EFH that there is little thay can do to prevent them from taking money out of my acocunt.

Avoid 186K or any of their other companies (there are quite a few so check first).

I am now with talktalk but 186K still have my money!

I gave up trying to get a MAC code from them, talktalk managed to convert me without a MAC code in the end.
 
Check their site for a postal address for disputes also look for who is their ADR and send written complaint requesting the refund of this money. Worth also contacting trading standards if you have proof of cancelling this should be enough to make the bank stop allowing money out since any more payments should be classsed as fraud.
 
The Address is:

Complaints Department
EFH Broadband
197 North Street
Leeds
LS7 2AA

(I've linked your thread back to the EFH Broadband section)
 
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