Sponsored Links

Avoid 186k - They are hopeless

Dear ISPreviews,

Thought I would just post a story about my 6 month wait for a MAC code, having been transferred to 186k from e7broadband.

Main points of annoyance:
1) Having to usually wait 1 hour to speak to anyone in India about your customer services.
2) Being constantly lied to by the customer support staff, on 3 occasions they said they had ordered my MAC code, on calling them back a week later, another agent says, no MAC code has been ordered.
3) Total unhelpfulness of the support staff - they are quite happy to simply ignore your questions, and not help you in the slightest.
4) No contact available in the UK
5) Despite writing 2 formal complaint letters to their head offices in Leeds, received no response 2 months after the first letter.
6) No Accounts published in Companies House - indication of a pourly run company

All I can say is AVOID AVOID AVOID.

Hope this prevents at least someone from suffering the 6 months of pain, I have suffered.....

I now have the case being dealt with by OFCOM, as this is the last resort open to me, I hope to have this resolved in the next 5 days....

Mark
 
I would also recommend contacting BBC Watchdog as well,. as such a company won't want bad publicity.

:laugh: Oh, you've got to be kidding! Didn't you see Watchdog's so-called expose of ISPs? They only look at the big boys. Watchdog serves no purpose other than entertainment. If you want advice, contact the CAB or Trading Standards; if you're prepared to wait 3 months, make a complaint to Ofcom.

Watchdog? Pah!
 
Sponsored Links
... usually wait 1 hour to speak to anyone in India about your customer services ... Being constantly lied to by the customer support staff ... Total unhelpfulness of the support staff - they are quite happy to simply ignore your questions, and not help you in the slightest.

Hmmm if you dont like that, do yourself a big favour and steer well clear of AOL (I thought you were describing AOL to start with :laugh: )

There seems to be an epidemic among all ISP customer support staff at the moment, the main symptoms seem to be mental incompetence, memory lapses and verbal diarrhoea. :rolleyes:
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules