I had been with gnhosting since August 2002 (when they were known as Ghoulnet).
In that time, I've had to re-build my site from scratch on 2 new servers as they failed to make back-ups in those days and the servers gave up the ghost. But, they made promises of buying new equipment and said things would be much better in the future. Like a twit, I believed them.
Since re-naming themselves gnhosting and installing new equipment, I thought all would be fine. Last month, they started to migrate people over to some even newer servers. My site was often down and for some reason, they had problems with getting the sites from the server I was on, to the new equipment.
I suffered several days without any website available.
After 10th August 2007, I was unable to back my Msql databases up properly. No matter how often I tried, it would keep timing out. So, I raised an urgent support ticket. The ticket was ignored, so I opened another ticket, refering to the previous and explaining how disatisfied I was that they had ignored me and how worried I was that I was unable to back my databases up.
I did get a reply and an offer of a free months service to cover the downtime. However, my problems didn't end there. I had email problems, a very slow intermittant site (forum members moaning they kept loosing posts etc with lots of 'page not found' messages) and the servers own automated back-up wasn't working.
So, I raised another urgent ticket. This was ignored. Then I raised another which was also ignored.
gnhosting are totally uncontactable if you have problems. Gnhosting do not supply any email address to contact them with, they do not even have a phone number you can contact them on. They rely totally on a support tickets system and if they choose to ignore your tickets, your stuffed.
Well, I bit the bullet and moved to another host. I'm now with Zen Internet hosting. I sent gnhosting a support ticket at 8am in the morning in to say "cancel my account". Funny, by 10am my site had been removed. So, it shows they do read the tickets you send them but they choose to ignore you much of the time (and regular members here will know how much I hate being ignored :laugh::laugh: )
After 5 years of putting up with their crummy servers (5 years of mis-placed loyalty) - I finally had enough and moved my site. I should have done it years ago.
I strongly advise anybody thinking of buying hosting, do not use gnhosting. They may be cheap, but they are not even cheerful. If you value your hard work, don't let gnhosting get their hands on your website.
In that time, I've had to re-build my site from scratch on 2 new servers as they failed to make back-ups in those days and the servers gave up the ghost. But, they made promises of buying new equipment and said things would be much better in the future. Like a twit, I believed them.
Since re-naming themselves gnhosting and installing new equipment, I thought all would be fine. Last month, they started to migrate people over to some even newer servers. My site was often down and for some reason, they had problems with getting the sites from the server I was on, to the new equipment.
I suffered several days without any website available.
After 10th August 2007, I was unable to back my Msql databases up properly. No matter how often I tried, it would keep timing out. So, I raised an urgent support ticket. The ticket was ignored, so I opened another ticket, refering to the previous and explaining how disatisfied I was that they had ignored me and how worried I was that I was unable to back my databases up.
I did get a reply and an offer of a free months service to cover the downtime. However, my problems didn't end there. I had email problems, a very slow intermittant site (forum members moaning they kept loosing posts etc with lots of 'page not found' messages) and the servers own automated back-up wasn't working.
So, I raised another urgent ticket. This was ignored. Then I raised another which was also ignored.
gnhosting are totally uncontactable if you have problems. Gnhosting do not supply any email address to contact them with, they do not even have a phone number you can contact them on. They rely totally on a support tickets system and if they choose to ignore your tickets, your stuffed.
Well, I bit the bullet and moved to another host. I'm now with Zen Internet hosting. I sent gnhosting a support ticket at 8am in the morning in to say "cancel my account". Funny, by 10am my site had been removed. So, it shows they do read the tickets you send them but they choose to ignore you much of the time (and regular members here will know how much I hate being ignored :laugh::laugh: )
After 5 years of putting up with their crummy servers (5 years of mis-placed loyalty) - I finally had enough and moved my site. I should have done it years ago.
I strongly advise anybody thinking of buying hosting, do not use gnhosting. They may be cheap, but they are not even cheerful. If you value your hard work, don't let gnhosting get their hands on your website.























