rollopre
0
I went through all the various sign-up processes (including getting a MAC from my previous ISP) and was advised that my line should be activated on 30/10 or up to three business days later. I had opted for engineer installation and crack of dawn on 2/11 (installation date) contractor turns up in heavy outdoor gear and muddy boots. He has me do all the connections of the (free, inferior to my existing Netgear, router), does the disc installation and pushes off saying it usually takes an hour to come up. No such luck, and so the saga started ...
Eventually on 28th November I cancelled the whole thing and returned (freepost) the router to Sky.
You want to know what happened?
All kinds of excuses, hours of phone calls (made some nice friends in Manila, Bangalore and Dublin), three guaranteed deadlines missed. I finally had a guy from Provisioning say ('being completely honest' - I quote) that the problem was down to Sky-leased equipment at my local exchange. Having blamed BT for installing faulty blocks and dragging their heels on re-installing, I was told that Sky had been having a number of problems with their own equipment and that their own engineers were going round the exchanges which had been affected, starting with the exchanges where there were the most problems. Couldn't say when my exchange would get sorted, could be up to another four weeks.
After 3 letters to Mark Anderson, Customer Marketing Director, and one stock reply from his office (telling me how to re-boot the router!) I finally got an apology from Sky CR and a promise that £20 would be credited to my Sky Billing account.
So, after nearly one month without internet and email (won't tell you the problems that caused) I went back to my original ISP (didn't need a MAC code) and was back online in the day. However, that started anothe saga and if you want to know how I got on qith coming back to Pipex, look at a posting I'm putting up there.
I'm still not sure what the problem was with Sky MAX (I have friends who have connected without problems to their 'free' service. I suspect it may be something to do with the fact that my local exchange was LLU enabled by Pipex on 7/11 - but Sky never mentioned that.:crap:
Eventually on 28th November I cancelled the whole thing and returned (freepost) the router to Sky.
You want to know what happened?
All kinds of excuses, hours of phone calls (made some nice friends in Manila, Bangalore and Dublin), three guaranteed deadlines missed. I finally had a guy from Provisioning say ('being completely honest' - I quote) that the problem was down to Sky-leased equipment at my local exchange. Having blamed BT for installing faulty blocks and dragging their heels on re-installing, I was told that Sky had been having a number of problems with their own equipment and that their own engineers were going round the exchanges which had been affected, starting with the exchanges where there were the most problems. Couldn't say when my exchange would get sorted, could be up to another four weeks.
After 3 letters to Mark Anderson, Customer Marketing Director, and one stock reply from his office (telling me how to re-boot the router!) I finally got an apology from Sky CR and a promise that £20 would be credited to my Sky Billing account.
So, after nearly one month without internet and email (won't tell you the problems that caused) I went back to my original ISP (didn't need a MAC code) and was back online in the day. However, that started anothe saga and if you want to know how I got on qith coming back to Pipex, look at a posting I'm putting up there.
I'm still not sure what the problem was with Sky MAX (I have friends who have connected without problems to their 'free' service. I suspect it may be something to do with the fact that my local exchange was LLU enabled by Pipex on 7/11 - but Sky never mentioned that.:crap: