Hi, so for the last week my internet has been going on and off, (random) amber middle light on router. There has also been noise on the phone line for the last 7-10 days, have tried to re-set router, sometimes that helps, but only for a short time. Have un-plugged everything for 15 min, plugged back in, doesnt seem to help., So today I decide to take the cover off the phone jack and look inside, I see that one of the wires is not in its slot (or what ever you call it) there is a total of 4 wires, two of the blue wires are in their slots, but only one of the orange wires is in its slot. The slots are numbered, 1-6 , nothing in 1 and 6, blue wires in slots 2 and 5, orange wire in number 3 but no orange wire in number 4. Is this normal? Could this cause the issue I have been having for the last week? Tried to upload photo but says image is too large, ill work on that if need be, but hopefully what I explained is good enough and someone can advise, Thanks.