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Bad customer support from Clara.net !

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Elmer

Guest
On the 20th July I odered Claranet Webhost to host a business website, and after waiting the 24/72 hours that Clara told me that setting up would take, there was no sign of a hosting account being set up. I was also denied access to the Domain Management Suite.

So on 24th July I phoned Clara.net, and after going through the "Press 1 for..........." maze, I ended up listening to 10 minutes of music @ 2p a minute, until an agent became free to talk to me. The agent told me that the account had been set up, and he would look into why I couldn't access. Later that day, and my Domain Suite Access was activated.

Well, it's now 9 days since Clara.net took my money, and I still don't have any web hosting ! After spending another eternity on the phone this morning, it now appears that it's the fault of Nominet !

I think Clara.net is yet another ISP which proves the phrase "If it seems too good to be true, it probably is !" :mad:
 

Kral

ISP Rep
Nominet

That's odd, everything at Nominet is automated, and the systems only react to what you put in the emails you send it... I've worked with nominet for 6 years with thousands and thousands of domain names, so I should know.

If you want to PM me the domain I'll see if I can find anything...
 
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