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Bad experience with CommunityFibre

jelockwood

Member
They failed to turn up for the original installation date but did on the second attempt. That is not my concern.

The problem I had was that they wanted to drill holes in the brickwork of my house to secure their ladder. Furthermore to complete the run of the cable they would have had to move the ladder more than once and drill additional holes each time.

This would have resulted in many holes and damage to the old (140 years) brickwork and frankly is a ridiculous and excessive approach. As a comparison I have never had this with other builders or even OpenReach.

Even if the cable had been run directly to the front of my house without the need to run along a sidewall this would clearly have required at least once their ladder to be bolted to my brickwork this therefore is not due to my desiring the cable to enter via the side of my house and not the front.

I am well aware of health and safety and the need to safely use ladders and also aware ladders can have stabilizer legs and anti-slip attachments but bolting to someone's house is unacceptable.
 
You can't blame them for following H&S advice. And drilling holes to secure ladders is not unique to CF, I have seen Openreach and VM do it too. It really depends on the installer, the situation, the ladder they have available, etc.

This is what I did on my house to run a conduit and avoid having to see the cable:

https://www.ispreview.co.uk/talk/threads/fttp-hide-cable.39176/

The CF installer was most welcome to use my conduit as it meant they wouldn't need to drill any holes to secure the cable and it would save them lots of time. Now in my case a cherry picker was needed as my telegraph pole was defective so they couldn't climb it hence they didn't need to use any ladders. It might be possible for you to convince CF customer services to send a cherry picker team to avoid having to use ladders. Maybe if you run conduit like I did they can avoid most of the holes and reduce it to just one hole? Also holes can be done on the mortar joints to avoid damaging bricks which you can easily fill them up after they leave (or leave the hole/anchor for the next installer to avoid having to make new holes).
 
They failed to turn up for the original installation date but did on the second attempt. That is not my concern.

The problem I had was that they wanted to drill holes in the brickwork of my house to secure their ladder. Furthermore to complete the run of the cable they would have had to move the ladder more than once and drill additional holes each time.

This would have resulted in many holes and damage to the old (140 years) brickwork and frankly is a ridiculous and excessive approach. As a comparison I have never had this with other builders or even OpenReach.

Even if the cable had been run directly to the front of my house without the need to run along a sidewall this would clearly have required at least once their ladder to be bolted to my brickwork this therefore is not due to my desiring the cable to enter via the side of my house and not the front.

I am well aware of health and safety and the need to safely use ladders and also aware ladders can have stabilizer legs and anti-slip attachments but bolting to someone's house is unacceptable.
When we had a new satellite dish installed, Sky also drilled holes in the wall to anchor their ladders.
 
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They failed to turn up for the original installation date but did on the second attempt. That is not my concern.

The problem I had was that they wanted to drill holes in the brickwork of my house to secure their ladder. Furthermore to complete the run of the cable they would have had to move the ladder more than once and drill additional holes each time.

This would have resulted in many holes and damage to the old (140 years) brickwork and frankly is a ridiculous and excessive approach. As a comparison I have never had this with other builders or even OpenReach.

Even if the cable had been run directly to the front of my house without the need to run along a sidewall this would clearly have required at least once their ladder to be bolted to my brickwork this therefore is not due to my desiring the cable to enter via the side of my house and not the front.

I am well aware of health and safety and the need to safely use ladders and also aware ladders can have stabilizer legs and anti-slip attachments but bolting to someone's house is unacceptable.
Openreach use the Tetra system to secure ladders, so you're likely to experience the same issue with any network provider unless there is access for a cherry picker/hoist
 
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