Hi all.
I had talktalk at my old address but the move to the new address just didn't happen, and there is effectively no customer service line with talk talk unless you have an existing phone line...... so I gave up on them. There was so much confusion from them on my account that they didnt' even ask for a cessation charge.
So I thought I would try plusnet, some good signs for customer satisfaction, together with the fact I don't want to be on a 12 month contract. First off I gave the 14th,15th,16th November as possible installation dates when I first phoned up, this was delayed to Friday the 18th no explanation or apology, not a great sign. The 18th came, no phone call, no engineer in person.
Another thing I told my friend to sign up with them he got his router posted within a few days, as we both chose wired connections, it looks like they haven't sent my router.
As there was no engineer in person from talktalk either on the agreed date, I am wondering if it is because it is hard to find parking around here, loads of traffic wardens circle the area and nowhere to park for free. maybe I should offer to pay the parking and tube fare or something so it's easier to find a parking space somewhere reasonably near?
And now I can't sign up on the plusnet support forums, my username is not recognised although I have the username in an email to check it is correct...
I'm not really prepared to go through the bs of phoning up and a 20 minute phone call, or multiple calls. When can I ask for a full refund, if this is possible, or how do I go about starting a complaints process? If I could I would just cancel for a refund now straight away. If the engineer doesn't show or make contact on the agreed date I don't want to give another chance.
I will be switching to Sky in the future, because neither my Dad or ex-housemate ever had a problem with them.
I had talktalk at my old address but the move to the new address just didn't happen, and there is effectively no customer service line with talk talk unless you have an existing phone line...... so I gave up on them. There was so much confusion from them on my account that they didnt' even ask for a cessation charge.
So I thought I would try plusnet, some good signs for customer satisfaction, together with the fact I don't want to be on a 12 month contract. First off I gave the 14th,15th,16th November as possible installation dates when I first phoned up, this was delayed to Friday the 18th no explanation or apology, not a great sign. The 18th came, no phone call, no engineer in person.
Another thing I told my friend to sign up with them he got his router posted within a few days, as we both chose wired connections, it looks like they haven't sent my router.
As there was no engineer in person from talktalk either on the agreed date, I am wondering if it is because it is hard to find parking around here, loads of traffic wardens circle the area and nowhere to park for free. maybe I should offer to pay the parking and tube fare or something so it's easier to find a parking space somewhere reasonably near?
And now I can't sign up on the plusnet support forums, my username is not recognised although I have the username in an email to check it is correct...
I'm not really prepared to go through the bs of phoning up and a 20 minute phone call, or multiple calls. When can I ask for a full refund, if this is possible, or how do I go about starting a complaints process? If I could I would just cancel for a refund now straight away. If the engineer doesn't show or make contact on the agreed date I don't want to give another chance.
I will be switching to Sky in the future, because neither my Dad or ex-housemate ever had a problem with them.