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Be unlimited is suffering congestion issues during the evenings

A few on thinkboredbands forums including a staff member (shock of shock) seem to want to try and basically put the opinion forward that its happening because a router has better things to do than respond to ICMP requests. Even if that is what specific equipment has been set up to do.

Id spose that argument could make sense if the sudden blip in latency wasn't happen at very specific peak times each evening rather than randomly. I spose if you ask them its just specific times it has better things to do ;)

Its clear there is an issue, whether its BE at fault, LINX or something else is perhaps a matter for debate, a pointless debate though as its BE who choose who they peer with.

Whatever it is the service has peak time issues, whether everyone experiences a problem is another matter but either way you cut it the product has a charted issue (well actually it has a lot of issues but no point dragging this OT again).

Reporting it to BE as with every BE issue is pointless, at most you get a flim flam response.
 
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http://ukinternetreport.co.uk/?p=allg

Note how all graphs are showing the same pattern

For tonight only and worse for every chart than normal so that is obviously a different issue causing that pattern.

Look at them individually for the past week and many are not experiencing the issues which occur with linx-gw1.betherenow.co.uk.

The weekly chart here http://ukinternetreport.co.uk/?p=d&id=103 clearly shows linx-gw1.betherenow.co.uk has a regular issue daily at a very specific time period. My screen grab prior to tonights issues here...
http://i52.tinypic.com/wlybfk.jpg and the middle chart also shows a specific raise in latency daily at a specific time.

Where as many other charts such as http://ukinternetreport.co.uk/?p=d&id=73 as just one example do not have daily issues let alone at specific times. Or another more well known example... http://ukinternetreport.co.uk/?p=d&id=100 which also doesnt have daily issues

The issue tonight (tues 6th sept) which appears to be affecting the entire LINX network by the looks of things is obviously something else entirely and not related to the complaint this thread is about.

You know the issue tonight is also unrelated given your post earlier Tues evening here....
http://forums.thinkbroadband.com/beunlimited/t/4041147-network-problems-again.html

Unless you are now saying BEs "work" has made things worse????
 
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LMAO

1 Month on and it appears they dont know how to load balance their network either, issues seriously reduced on Linx GW1 and now passed on to Linx GW2...

http://beusergroup.co.uk/index.php?id=784

EDIT:
Where is their "excess" capacity they are always blubbering about?? Probably the same place as their hypo-ware imaginary fibre products are. There is more contention, routing issues and packet loss in their network than one built of string and paper cups.

I also see they recently sent out another round of debt collector letters.......

Nasty little company.
 
Well this and other issues regarding the network of o2/be telefonica uk or who ever owns it , and of course it lack of peering capacity to quell the required usage of it's customer base , which be so far appear to have failed to take seriously as problems such as 10%+ packet loss combined with base latency levels rising to double or even higher than the normal, this gets repeated almost every night,
they even i suspect are triggering some customers routers to disconnect and re sync at a conveniently lower rate possibly as some lame attempt at lowering to bandwidth used ( instead of dlm or throttling ) connections,
So far no planned timescale of a permanent resolution has been published, how long is this going to continue? and are they going to offer some sort of compensation to customers? be/02 have without a doubt over subscribed too much 6 moths free oe 12 mths for very little by o2 without then increasing bandwidth peering capacity is the cause behind this, it's quite obvious really, as o2 changed it's packages from unlimited to capped & shaped only last year,
 
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Oh how i remember a time many moons ago when i pointed out ping times to sites like the beeb and servers used on pingtest should not be what they were and that if it continued the network could face congestion, possible over subscription and packet loss.

Oh how i was mocked by the frankly useful as a chocolate fire guard BE support staff when i pointed things like ping times to those sites in the UK shouldnt vary by as much as they do user to user (200% difference for some people, probably more now the network has easily visible brain wind affecting some more than others) across their string and cup network and was told it is and i quote "entirely normal".

Oh how i remember the last few paragraphs of this.........
http://www.ispreview.co.uk/talk/sho...ssues-during-the-evenings?p=222287#post222287

and how i saw the issue with linx gw2 coming way in advance (despite a regular BE fan trying to dismiss it) of the shambolic situation things are now also.

The day BE staff have any common sense or their network and systems are maintained properly to stop issues like this occurring i reckon will be around the same day as hell freezing over.

Instead though the network is like the staff minds of BE... Full of disconnections to users, packet loss and slow to respond. :D

Users can always raise a ticket, but that system when faced with something like a (?) Question mark, just like the staff instantly becomes confused and can not compute it.

They are nothing more than an over hyped tin pot ISP IMO. Pure hype based on prior performance rather than current functionality.

Personally although ill be off to another ISP with a pocket full of refund soon, (regulation is a wonderful thing) i hope Telefonica pull the plug on them, and this nasty little company is killed off.

Statements from them about issues are less than vague. They do not even admit issues until people start complaining in mass.

As for their fibre service promises, was it any doubt that was nothing but hot air in the vain hope of halting the 16,000 + migrations away from them they have had this year?

The word pathetic sums them up.... If being polite.
 
Yep saw the massive camel like hump on Sunday night/Early Monday LOL.
Not too bad tonight just a small wheeze compared to what has previously been seen. Some of course will still claim its all imaginary, rather than them imagining it doesn't exist ;)
 
I found this from the be unlimited web site before http://www.realworldspeed.co.uk/ found it a bit deceptive to be honest they may not shape/throttle traffic but with their current peering capacity clearly swamped they don't need to as our bb links automatically will slow down as a result of it, and they make reference to a "peak time sumo" they got the name wrong it should of been tsunami not sumo,

And IMO if they expect customers to believe that they are indeed a premium isp and not a mass market isp as they claim then the onus is well and truly on them to resolve this properly ASAP

Giving excuses such as the issue another party (linx) and that party doesn't keep them updated so they cannot give a time as to when it will be resolved, is moo-moo dung and is purely a buying more time approach for it to still continue for this length of time to me does nothing more than show how inept they are, maybe they want to loose some customers to alleviate the peering capacity issue instead of purchasing more capacity

Im also surprised how they have gotten away with this for so long, surely there must be complaints about it to ofcom and cisas or otelo or what ever body represents them, not that would change anything mind
 
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Right now BEs congestion and lack of answers as to what is being done and when it will be fixed is laughable.

1+ month of this "fun" now, weirdly there was a break of it for most of last week but it has come back worse than ever tonight.

Tom - www.mouselike.org
 
Some of that might be related to the mass problems caused by failures at Level 3, which seem to be resulting in all sorts of problems for UK/EU ISPs and downed websites over the past 24 hours.
 
No, it is a LINX peering issue, due to lack of available bandwidth and or lack of additional links from the be/o2 network it's another tsunami night again, at the same time, too many customers for the available peering bandwidth is what this is, they have tried to hide it by swapping some internal routing, and load balancing it, but it ain't working , granted it can happen to any isp, but the reason we are are p****d off with it all is the length of time it has been allowed to remain an issue on and off for the past 12mths with the last 8weeks or near a daily occurrence , and the past 2 nights have been the worst what are be doing? there is no real communication from them,

To some people (based on their previous experiences with isp's) they will do nothing but praise them, but some have had the benefit of a better experience where this type of issue was never a regular occurrence, i had over 3 yrs with non even with a fibre break on one of the main arteries ping times only showed a slight increase , but that network had lots of spare capacity and the routing was better managed as was peering, so if they could do it why can't be it is advertised as a premier isp not a mass market one
 
I have been talking to a friend who is on BE he has been a customer since they unbundled his exchange about 3 years back he is still on the old prices. I was surprised he was paying less for his broadband considering it is unlimited than anywhere else.

To me this would seem to be the problem they cannot afford the money to add more equipment to exchange since majority is paying less than it is now costing to supply.

This type of business plan always is a recipe for congestion as more are needed onto the network to cover costs.
 
Some of that might be related to the mass problems caused by failures at Level 3, which seem to be resulting in all sorts of problems for UK/EU ISPs and downed websites over the past 24 hours.

Nope its a congested service as cyclope points out. Peak time hits (8pm onwards) and at some point congestion kicks in on most days. Actually better recently than it was a month or so back.

Its not a one off or occasional either, its been happening throughout this year.

The first half or so of the year it was minor and infrequent, from around August time until now its been a complete shambolic mess with nonsense statements issued and from what i can gather nothing really done to rectify the problem. Some weeks it has been happening every evening.

They also seem to have intermittent IWF filter issues (mostly solved for now) and what i assume is DNS issues as suddenly (although thank god its not too common) various websites just dont work at all. (happened more than once this year).

To be honest the whole service and attitude from the staff who dont fix anything (broken ticket system and more i could moan about) is horrid. Takes multiple complaints of an issue in their forum from multiple people before they finally acknowledge its their end and not the user at fault. Contact them before that and they just ask for you to run numerous tests, which get you nowhere as they do nothing to fix things no matter how co-operative you are.

Complain in tickets too often and they get ignored, email them and they are outright rude. They seem to think users must not be rude or annoyed with them or their shoddy product despite us being the reason they have a business, but they think they have every right to be rude and dismissive as they see fit. Hypocrites and liars is being polite.

To be blunt they stink and are certainly the most unprofessional and slow to respond to issues with the service ISP ive ever been with. Easily the worst LLU provider ive ever dealt with period.
 
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I have been talking to a friend who is on BE he has been a customer since they unbundled his exchange about 3 years back he is still on the old prices. I was surprised he was paying less for his broadband considering it is unlimited than anywhere else.

To me this would seem to be the problem they cannot afford the money to add more equipment to exchange since majority is paying less than it is now costing to supply.

This type of business plan always is a recipe for congestion as more are needed onto the network to cover costs.

Although there are frequent "unplanned outages" at exchanges, some of which are congestion related, This ongoing issue is seen in different parts of the uk at the same time, so is not exchange related,

Linx GW1 betherenow.co.uk & Linx gw2.betherenow.co.uk are the main 2 peering links, these are at times overloaded, they Be need to buy extra capacity from linx,
I have looked into what they have both private and public peering, and it's no where near what a certain other unlimited provider has available to them, they now have more customers than there current peering bandwidth will support without bottlenecking as it currently does,They should be able to afford to buy more, they are changing their core network,that doesn't appear to give any benefits apart from some being able to connect to other be ip adresess, and have announced the launch of a fiber trial,

Hope that isn't going to use the same congested peering links, but knowing the way they work it probably will so the situation will get worse as a result
 
Today some be customer have seem increased latency and packet loss, this is still ongoing for most ,also this time some customers of AAISP (BE Wholesale) where also affected with identical problems but this is now reported as resolved for them by AAISP , but this is still ongoing for be retail customers and has been since around 14:30 today some six hours with no official response from BE as per usual
 
NO doubt nothing is being done by BE staff, there is no ETA on any fix, and the biggest BE fans and usergroup members that roam the net to defend them have denied everything.

Nasty company that was once great but is now just a shell of what it was years ago with a few holding on to the delude dream they are still any good.
 
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