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Bentley Walker Satellite Internet - Unusable service

Bentley Walker ISP sells consumer and commercail satellite internet services. I bought a dish and subscription to their 1mb satellite service, for self installation. I paid over £1,000 for the system. They supplied a modem, dish and basic instructions for setup.
Upon install, i followed all instruction to the letter, with no results - could not pickup a satellite signal. I emailed the ISP 2-3 times a day for over 6 weeks in trying to resolve the issue with a satellite meter.

I employed a local satellite installer specialist to come and help, but he could also not find a signal with his specialist equipment and declared the service as unfit for purpose - i.e. impossible to use.

I tried to get my money back from bentley walker but Anthony Walker denied any chance of refund or compensation for an unusable service.
These guys are cowboys - supplying an unreliable and unstable service which requires expert technical knowledge to install. Beware
***Avoid Bentley Walker!***
 
Last edited:
Never mind them refusing to refund..I reckon a quick letter giving them 10 working s=days to resolve the problem and then hit them with the small claims court! How did you pay by the way..thinking chargeback here

Andy

If it was by credit card its even easier to get your money back
 
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I tried to make a small claims court case, but unfortunately i travel nearly every week and am currently in South America.
My claim was therefore declared out of time, so i need to resubmit it when i am in UK for a few weeks..!
Credit card - will try this one, but on previous chargeback claims i have found natwest unwilling to push through a refund where there is a disagreement with the merchant.
Thanks for your help guys - lets keep the pressure on Bentley Walker to resolve this amicably so I can just get back the £1000 i paid for an unusable service! (p.s. they are fully aware of this forum posting)
 
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