MrCatDad
Casual Member
Hello all!
This is my first post on this forum, I normally just view it as a guest i.e. not logging in. Read some good advice from here.
Any ways, to the main point. This is just a heads up, I received an email from CF on the 25h of Jan, 2024.
Here is what the email said, so please do check your emails.
25th January 2024
Dear xxxxx,
We are writing to let you know that we encountered an issue with our bank's direct debit process, that unfortunately meant we were unable to take the payment from your bank account for the bill we sent you towards the end of December 2023, when normally the amount would have been taken from your bank account 3 days after the bill was sent.
The fault occurred on our part and not with your account. So please rest assured that this will not affect your ongoing broadband service. However, what this does mean, is that we will need to take two months payment on your next bill.
We apologise profusely for any inconvenience that this delayed billing may cause and want to reassure you that we will return to the normal monthly payments after your next bill.
Best regards,
Liam Halliday
Head of Customer Billing
This is my first post on this forum, I normally just view it as a guest i.e. not logging in. Read some good advice from here.
Any ways, to the main point. This is just a heads up, I received an email from CF on the 25h of Jan, 2024.
Here is what the email said, so please do check your emails.
25th January 2024
Dear xxxxx,
We are writing to let you know that we encountered an issue with our bank's direct debit process, that unfortunately meant we were unable to take the payment from your bank account for the bill we sent you towards the end of December 2023, when normally the amount would have been taken from your bank account 3 days after the bill was sent.
The fault occurred on our part and not with your account. So please rest assured that this will not affect your ongoing broadband service. However, what this does mean, is that we will need to take two months payment on your next bill.
We apologise profusely for any inconvenience that this delayed billing may cause and want to reassure you that we will return to the normal monthly payments after your next bill.
Best regards,
Liam Halliday
Head of Customer Billing























