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Billing Error?

I have just checked my bank statements, and noticed I have been charged £27.46 instead of the usual £24.99 for my Pipex Max subscription. As it's the Max service, and therefore 'unlimited', there shouldn't be any extra usage charges, beside which, I haven't used it any more than usual this month. Has anyone else noticed this error? I have emailed CS, but it will probably take them a week to get back to me, if at all. :mad:
 
Have you checked that the £24.99 was not inclusive of VAT, as it could be if VAT has to be added onto that it may explain why or just see if they say whether it's because you have used a certain program or service which has added the extra on, as it could be they have activated a possible add onto your account without you realising or asking as sometimes you ask and forget about i and then wonder what the extra charge is as this may be the case.:hrmph:
 
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Hate to sound boring, but that's the reason I left them.
Their accounts department is bollox and tends to take money when and how it suits them.

Plus when you contact them by email it takes forever for them to reply. I've also sent two important letters by recorded delivery a while back and heard nothing, not even an acknowledgement.

Crap ISP.
 
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