Sponsored Links

Binned BT

bmcl26

Casual Member
I have just binned BT, having been a customer continuously since 1968. On 25th January, I received an email from BT advising me that Full Fibre to the premises was now available in my area. On 27th January, I checked the Broadband Checker website, which clearly stated that up to 1000mbs was available at my address, and I submitted an order for 500mbs. I was offered installation appointments as near as two days away but elected to choose 15th February for installation. Shortly before this date, the Appointment was cancelled with no reason given, and a New Appointment was offered for 10th March. This was also cancelled again without explanation, and a New appointment was for 11th April. The same thing happened again for this, and a later appointment for May suffered the same outcome. Then, on 17th May, I received a letter from BT stating that if I wished to continue with my order, I would be required to pay £5,527.29p in Excess Connection Charged. Needless to say, I cancelled. I then waited until my contract with BT expired and Ordered 1000mbs FTTP from Vodafone, which was installed within around four weeks. I find it incredulous that BT wanted a ridiculous amount of money for a connection while Vodafone installed it free of charge when both Used Openreach for the connection.
 
Last edited:
Not sure what to say other than something went really wrong there? Don’t blame you for leaving them. Loyalty doesn’t pay these days anyhow..
 
Sponsored Links
Probably a transition period where the CBT had not been installed yet and/or database accuracy. A lack of communication though.
 
BT stating that if I wished to continue with my order, I would be required to pay £5,527.29p in Excess Connection Charged.

That is actually really disgraceful behaviour of BT. I think you did the right thing going to somewhere else than them. BT have always been one of the most expensive ISPs too anyway.
 
Probably a transition period where the CBT had not been installed yet and/or database accuracy. A lack of communication though.
No the CBT in question has been live since January when I placed my order. Several neighbours were connected back in March and April.
 
Sponsored Links
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6026)
  2. BT (3639)
  3. Politics (2721)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2146)
  8. FTTC (2083)
  9. Statistics (1901)
  10. 4G (1816)
  11. Virgin Media (1764)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1407)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules