bmcl26
Casual Member
I have just binned BT, having been a customer continuously since 1968. On 25th January, I received an email from BT advising me that Full Fibre to the premises was now available in my area. On 27th January, I checked the Broadband Checker website, which clearly stated that up to 1000mbs was available at my address, and I submitted an order for 500mbs. I was offered installation appointments as near as two days away but elected to choose 15th February for installation. Shortly before this date, the Appointment was cancelled with no reason given, and a New Appointment was offered for 10th March. This was also cancelled again without explanation, and a New appointment was for 11th April. The same thing happened again for this, and a later appointment for May suffered the same outcome. Then, on 17th May, I received a letter from BT stating that if I wished to continue with my order, I would be required to pay £5,527.29p in Excess Connection Charged. Needless to say, I cancelled. I then waited until my contract with BT expired and Ordered 1000mbs FTTP from Vodafone, which was installed within around four weeks. I find it incredulous that BT wanted a ridiculous amount of money for a connection while Vodafone installed it free of charge when both Used Openreach for the connection.
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