mobox
0
My previous post outlined the problems I was having trying to leave Biscit. For those of you thinking of joining them or having problems leaving, read on;
1. My first letter asking for my Mac code was dated Oct 26th 2006
2. I tried ringing them 4/5 times a month for 3 months – no luck despite promises
3. Calls to get through take on average 20 minutes
4. All emails (even the address they ask you to use while waiting on the phone) gets an automated response – no human reads them
5. Late in Jan they send me another form to fill in
6. By Feb I felt I knew every name on their sales team
7.5-6 calls in Feb finally got an answer (from Elvin)that they had ceased my line – I didn’t want them to cease my line as this means starting from square one with a broadband provider.
8. I remember from a previous call being given the name of Ben Konyn, a senior tech in the building.
9. I refused to hang up until I spoke to him. My MAC code miraculously appeared. Here is Ben Konyn’s details for anyone else looking for another way in;
bkonyn@biscit.net
Technical Services and Product Development Manager
BISCit Internet
Phone: +44 (0)870 383 0030 (option 9, extension 910)
10.GOOD LUCK..you'll need it.
1. My first letter asking for my Mac code was dated Oct 26th 2006
2. I tried ringing them 4/5 times a month for 3 months – no luck despite promises
3. Calls to get through take on average 20 minutes
4. All emails (even the address they ask you to use while waiting on the phone) gets an automated response – no human reads them
5. Late in Jan they send me another form to fill in
6. By Feb I felt I knew every name on their sales team
7.5-6 calls in Feb finally got an answer (from Elvin)that they had ceased my line – I didn’t want them to cease my line as this means starting from square one with a broadband provider.
8. I remember from a previous call being given the name of Ben Konyn, a senior tech in the building.
9. I refused to hang up until I spoke to him. My MAC code miraculously appeared. Here is Ben Konyn’s details for anyone else looking for another way in;
bkonyn@biscit.net
Technical Services and Product Development Manager
BISCit Internet
Phone: +44 (0)870 383 0030 (option 9, extension 910)
10.GOOD LUCK..you'll need it.
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