trafficjamstudio
Casual Member
Hello everyone. This is my first time posting, so thanks in advance for any advice you might be able to provide.
It's a bit of a strange problem for us. We currently have two business properties, one using BT the other XLN telecom for business. The contract has run out on the XLN telecom line so we want to switch it to BT to combine both properties This should be straight forward, but BT says there are no more lines in the cabinet for 19/75 which is what we have now, so they would have to downgrade our line to much slower internet.
This make no sense to me, as we currently have 19mbs upload and 75mbs download, so logically in my mind we should just be able to continue using that very same line. Not according to the BT sales person who was insisting the computer says no. He suggest I call BT Openreach, but not sure why that would have anything to do with it.
I have searched on this forum for something similar, but have not seen anything, hence my post.
Has anyone here had similar issues or suggestion son what we can do about this? XLN bumped up our price by about 50% so we are keen to move to a more competitive supplier ASAP but do not want to downgrade the speed of our line.
A bit about our location, we are in a small light industrial estate (tiny) right in the middle of lot s of blocks flats and houses. It is strange as though we are pretty central in a giant city in East London, we have been overlooked for Virgin fibre due to the light industrial estate nature of where we are plus it seems BT fibre to premises too for the very same reason. I once enquired how much it would cost to have a leased line form virgin, but it was more than 14k I believe, so a non no for that one. Hence we are stuck with two line, 19/75 on each - every megabit of upload speed counts for us.
Thanks in advance!
It's a bit of a strange problem for us. We currently have two business properties, one using BT the other XLN telecom for business. The contract has run out on the XLN telecom line so we want to switch it to BT to combine both properties This should be straight forward, but BT says there are no more lines in the cabinet for 19/75 which is what we have now, so they would have to downgrade our line to much slower internet.
This make no sense to me, as we currently have 19mbs upload and 75mbs download, so logically in my mind we should just be able to continue using that very same line. Not according to the BT sales person who was insisting the computer says no. He suggest I call BT Openreach, but not sure why that would have anything to do with it.
I have searched on this forum for something similar, but have not seen anything, hence my post.
Has anyone here had similar issues or suggestion son what we can do about this? XLN bumped up our price by about 50% so we are keen to move to a more competitive supplier ASAP but do not want to downgrade the speed of our line.
A bit about our location, we are in a small light industrial estate (tiny) right in the middle of lot s of blocks flats and houses. It is strange as though we are pretty central in a giant city in East London, we have been overlooked for Virgin fibre due to the light industrial estate nature of where we are plus it seems BT fibre to premises too for the very same reason. I once enquired how much it would cost to have a leased line form virgin, but it was more than 14k I believe, so a non no for that one. Hence we are stuck with two line, 19/75 on each - every megabit of upload speed counts for us.
Thanks in advance!























