Not sure how to determine if I am CGNAT if I check on whatsmyip I get a 185 address. I know the provider of the IPTV service uses the public IP to check if someone is trying to freeload by sharing login details. I am not sure that it is for CF to sort if this is the issue.It could be based on geo-location information, i.e. the TV provider thinks you're in a different country. There are various sites which will show you your public IP address, e.g. https://ip4.me/
This is an issue you need to raise with Community Fibre directly; nobody here can help you.
You are most likely on CGNAT as CF now only gives public IPv4s only on their top 3GB plan and they stopped doing so on their 1GB plan a while ago. Some users had some success on getting CF customer services to switch their 1GB plan to a public IPv4 when complaining that their "work VPN wouldn't work over CGNAT" but it's probably a hit and miss and really depends who do you get answering the call.Not sure how to determine if I am CGNAT if I check on whatsmyip I get a 185 address. I know the provider of the IPTV service uses the public IP to check if someone is trying to freeload by sharing login details. I am not sure that it is for CF to sort if this is the issue.