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Blocking of IPTV previously was ok now having to use VPN

scoobydo

Casual Member
Hi, anyone having issues with blocks to IPTV. Cannot even get past the authentication screen. If I turn on my VPN login works as does streaming. Have tethered to mobile and no issues. Not sure when it started but certainly we I first joined CF it was fine. Thanks
 
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I have 3 accounts (3 different properties) last year on 2 accounts 1GB and the last one very recently 1GB again 3 weeks ago.
 
Just had a quick read up. So if I am CGNAT then it could be the service blocking based on them thinking someone else is streaming the same content? So not an ISP issue poor implementation of blocking on the service?
 
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It could be based on geo-location information, i.e. the TV provider thinks you're in a different country. There are various sites which will show you your public IP address, e.g. https://ip4.me/

This is an issue you need to raise with Community Fibre directly; nobody here can help you.
 
It could be based on geo-location information, i.e. the TV provider thinks you're in a different country. There are various sites which will show you your public IP address, e.g. https://ip4.me/

This is an issue you need to raise with Community Fibre directly; nobody here can help you.
Not sure how to determine if I am CGNAT if I check on whatsmyip I get a 185 address. I know the provider of the IPTV service uses the public IP to check if someone is trying to freeload by sharing login details. I am not sure that it is for CF to sort if this is the issue.
 
Not sure how to determine if I am CGNAT if I check on whatsmyip I get a 185 address. I know the provider of the IPTV service uses the public IP to check if someone is trying to freeload by sharing login details. I am not sure that it is for CF to sort if this is the issue.
You are most likely on CGNAT as CF now only gives public IPv4s only on their top 3GB plan and they stopped doing so on their 1GB plan a while ago. Some users had some success on getting CF customer services to switch their 1GB plan to a public IPv4 when complaining that their "work VPN wouldn't work over CGNAT" but it's probably a hit and miss and really depends who do you get answering the call.

To check whether you have a CGNAT service you need to compare the public IPv4 that your router shows on the WAN/internet connection vs the one that you get when you check the whatsmyip site. If they are different you are in CGNAT. If they are the same you are not in CGNAT. Another test you can do is to try to open a port in your router and try access the service from another internet connection like your mobile phone network. On CGNAT you will not be able to access any services hosted in your local network even if you have a port forwarded in your router.

There are several issues with CGNAT and IPTV:
  1. The IPTV provider might see too many connections from the same public IPv4 and think your account is being shared or they abusing their system and block access
  2. Your public IPv4 can change regularly over CGNAT so your IPTV provider might think your account is being shared and block access
  3. The public IPv4 addresses the CGNAT service uses might not be marked as belonging to a consumer ISP so your IPTV provider might not allow them
  4. The public IPv4 addresses the CGNAT service uses might not be correctly set as based to the UK in the GeoLocation service your IPTV provider uses to they might not allow them
The last two issues are not exclusive to CGNAT and may also happen with a public IPv4s service. In particular CF has been adquiring more public IPv4s which get sold from larger slices of network addresses. While this slicing is correctly updated in the relevant WHOIS service the IP Geolocation providers are usually very lazy in updating their systems and sometimes this update also takes time to feed into the IPTV providers as they could "cache" the IP geolocation data for performance reasons.

All in all this is not really a CF issue but an IPTV/Geolocation service issue since most likely they are not using updated WHOIS data. Having said that you will most likely have a better outcome if you get CF to give you a public IPv4 or move you to a different public IPv4 CGNAT range if that's possible.
 
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As a side note my 1Gb connection, installed a few months back, has a proper IP address, I didn't ask for it.
 
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