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Brawband in Glasgow

Simmie

Member
Hi everyone,

Looks like our Cityfibre connection will be available soon and the 2 suppliers for the area seem to be TalkTalk (who I'm not keen to use) and Brawband (https://www.brawband.co.uk). I've done some searching, but I can't really find anything about Brawband - other than they're part of HighNet.

Anyone out there know anything about them? I can't even find out what router they supply...

Thanks!
 

Mark.J

Administrator
Staff member
ISPreview Team
Yeah they're a new player, so there's virtually no solid feedback, although HighNet has been around for a while and have a reasonable rep:

 

baby_frogmella

Pro Member
I'm in Inverness (where Highnet/Brawband are based). Like the OP, my area went live on Cityfibre a couple of months ago and only TalkTalk and Brawband offer FTTP in my area for now at least.

I'd happily join TalkTalk but they don't offer anything above 500/500 so was about to order the 1000/1000 service from Brawband until i saw their website t&c's (here) where they mention a 1TB fair usage policy each month. Even worse, they force you to use their own router, some Fritzbox crap. I emailed their support dept and was indeed told that any users who consistently download in excess of 1TB on a regular basis will be asked to reduce their usage and kicked off as a last resort. Re: router, they said absolutely zero chance that I could use my own router, even when I told them that I would NOT require any support on my own kit. They said, sorry tough titties (well not the same words LOL).

I won't touch them with a bargepole given that a) most residential ISPs got rid of monthly allowances donkeys years ago and b) they cannot accept people using their own kit. I suspect for b) they're in the habit of doing managed installs for business customers and now doing the same for residential customers - I suspect purely to make troubleshooting far easier for their support staff.

Anyway I'll just wait until TalkTalk (or TalkTalk Business) release their 1 Gig down/up service on the Cityfibre network, should hopefully be this year. I already have a rock solid 900/115 FTTP service from TalkTalk Business on the Openreach network, but would love the extra upload speed you get on the Cityfibre network.
 

Mark.J

Administrator
Staff member
ISPreview Team
1TB FUP on a gigabit speed package? That's just absurd, I wonder what they were thinking. However, their T&Cs are quite vague on this, which stretches the rules a bit as the ASA requires ISPs to be a bit more specific:

BrawBand’s products are not subject to allowances or data transfer caps. However, parts of the network are shared between users and any irresponsible or highly excessive usage by one customer will be investigated to ensure that the quality of service delivered to all customers can be maintained. If a customer is transferring extremely large quantities of data on a regular basis we will, wherever possible, make adjustments to the network to prevent this from impacting other users. If such adjustments are not technically possible BrawBand reserves the right to limit the customer’s bandwidth or to move them to a more suitable and uncontended service which may have a higher cost.

Do you have a copy of the text reply where they mention 1TB?

However, I'd disagree on the router remark. AVM's Fritzbox devices are usually pretty solid pieces of kit, with a lot of flexibility for configuration. But I'd agree that as consumers, we always like to have the option of using our own kit.

 

baby_frogmella

Pro Member
This is what they quoted me in their email, pretty much word for word what's on their website:

“If a customer is transferring extremely large quantities of data (in excess of 1TB per month) on a regular basis we will, wherever possible, make adjustments to the network to prevent this from impacting other users. If such adjustments are not technically possible BrawBand reserves the right to limit the customer’s bandwidth or to move them to a more suitable and uncontended service which may have a higher cost.”

But it seems they've now removed the 1TB part, probably because they've realised how ridiculous 1TB limit is, on a 1 GB/s service. I still wouldn't touch them with a bargepole.
 
BrawBand changed their FUP - as Mark mentions above - and the 1TB element is gone. They also have a bit more info about routers on their FAQs and say 'However, if you want to have your own router, firewall or other devices behind our router and just let our device take care of the basics to connect you to our network, that’s ok.' One of BrawBand's tech guys said that the WAN port has to be configured on VLAN 0 and not many routers can support that, hence the use of the AVM devices. Service from them has been dead solid too - according to a pal of mine anyway, as CityFibre aren't building as far out as me :-(
 

Simmie

Member
BrawBand changed their FUP - as Mark mentions above - and the 1TB element is gone. They also have a bit more info about routers on their FAQs and say 'However, if you want to have your own router, firewall or other devices behind our router and just let our device take care of the basics to connect you to our network, that’s ok.' One of BrawBand's tech guys said that the WAN port has to be configured on VLAN 0 and not many routers can support that, hence the use of the AVM devices. Service from them has been dead solid too - according to a pal of mine anyway, as CityFibre aren't building as far out as me :-(
This is a bit disappointing... I was hoping to go with a smaller ISP, but perhaps TalkTalk might be better after all... Also not keen on the 24 month contract.

I'm using my own router just now, so I was hoping to continue the same setup - I'm already hitting 1TB a month on my IDNET SOGEA service so I'm a bit wary... 1TB is hardly extreme usage these days - I used 100GB over the weekend just on Netflix and Apple TV.

Thanks for your thoughts!
 

baby_frogmella

Pro Member
One of BrawBand's tech guys said that the WAN port has to be configured on VLAN 0 and not many routers can support that, hence the use of the AVM devices.
They're telling porkies. All Cityfibre based FTTP lines use VLAN = 911 and this is very easy to setup on most third party routers from the likes of Netgear, Asus etc. Fritzbox kit isn't unique in offering this. Brawband refuse to supply PPPoE login details even you politely tell them that you're happy to use your own router and won't require support on third party kit.

Reason for their stubbornness is simple: on their business offerings via Highnet, they only offer a managed install ie you use their closed box router and they're doing the same on their residential service as well. Obviously this makes life for their support staff very easy.

 
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