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breathe and ecosse.net

tinman9898

Regular Member
problems with Breathe / ecosse.net. original email.

Yes it is indeed the 0845 dial up service.....

the following are emails I have received so far on the subject...



Dear ecosse.net customer


ecosse.net was originally founded by Calico UK about 10 years ago. As the
years passed the ecosse.net brand grew and when Calico UK went through a
staff buyout in 2005 the ecosse.net brand and service were sold off
separately to another company. We at Calico UK have held the management
contract for the service on behalf of the new owners since January 2005,
but unfortunately that contract is now coming to an end.


At the end of August 2007 the ecosse.net service will be migrated to a
new supplier system, with support for the service being supplied in future
by the new management provider - Breathe.net


Their contact details are:


Web: http://www.breathe.net
Sales: 0800 078 9180
Customer Support: 0870 747 3970 (8p/min)
Technical Support: 0901 023 0373 (60p/min)


Obviously we're sorry to see the service move away from us, and would like
to wish you and the new supplier all the very best for the future.


Should you wish to retain a service with Calico UK rather than continue
with an @ecosse.net address we are offering a special deal for existing
ecosse users. If you would like to register a domain name and have a new
email address with Calico UK, please see
http://www.cali.co.uk/ecossespecial.htm for more details.


Otherwise, we'd like to thank you for your custom and support over the
years and hope that ecosse.net continues to thrive.


Kind regards
The Calico UK and Ecosse Support Teams
Tel: +44 (0)1381 600580 Fax: +44 (0)1381 600593
Web: http://www.cali.co.uk



Calico UK is a trading name of Calico Internet Ltd
Company Registration Number: SC204733
Registered Office: 27 High St, Cromarty, Ross-shire, IV11 8YR, UK


second email follows....


As some of you have realised, the anticipated move of the Ecosse.net
service away from Calico's management team to the new service providers
didn't happen at the end of August as we previously expected. However the
new team, Breathe.net, are still working on this and it should happen
soon. They have created a web page to give you further information on the
move. It's at:


http://www.breatheinternet.com/ecosse


They will update this page when they have more information.


Again, let us thank you for using Ecosse.net in the past, and we wish you
well for the future.


Regards


The Calico UK and Ecosse.net management team
Calico UK - Your Friendly ISP
Tel: +44 (0)1381 600845 Fax: +44 (0)1381 600593
Get your own domain name & email at
http://www.cali.co.uk/ecosseSpecial.htm


third email on finding I could no longer access my web page...


While we are still, for now, administering the service and support for
Ecosse mail, we are no longer providing the same for the Ecosse websites.
These are now fully in the hands of Breathe. I believe they are in the
process of migrating them, which is why the sites are down. Their contact
details are:


Web: http://www.breathe.net
Sales: 0800 078 9180
Customer Support: 0870 747 3970 (8p/min)
Technical Support: 0901 023 0373 (60p/min)


Kind Regards
J*****


The Ecosse.net Team
http://www.ecosse.net

fourth email after asking for a contact email for Breathe...web site still not working...


We've requested an email address from Breathe for the customer support
desk. We'll follow up with you as soon as we hear back from them.
Currently we've only been supplied with the telephone support information.


Calico UK manage the service on behalf of the owners, rather than being
the owners, therefore I'm afraid we don't have any control over the future
management.
Kind Regards

J******


The Ecosse.net Team
http://www.ecosse.net


Fifth email with ftp details....


I can confirm that we've had confirmation from Breathe as to your new FTP
settings, they are as follows:


URL: http://sites.ecosse.net/traveltheplanet/
FTP server: ftp.ecosse.net
FTP username: ********
FTP password: **********


Kind Regards
J******


The Ecosse.net Team
http://www.ecosse.net


sixth email from Breathe who seem to have now taken over ecosse.net...


Dear Ecosse Customer,


We are delighted to advise you that breathe have now taken over full control of your service including email and connection. This email is to inform you of our
contact details and information you require in order to continue with us.


Your webspace has already been moved to us and we hope you are accessing your files successfully.


In order to continue your connection you will need to ensure you are using the correct dial up number to connect to the ecosse.net 0845 service. To do this
please check your current 0845 number is:


0845 662 1034


This number will continue to be charged via your telephone provider at the local rate. To check these costs please contact them direct.


This can be done by opening up your existing connection and overwriting the 0845 number to the above. You can continue to use your username and password
to dial up.


For your email account please ensure you have the following settings in your email client:


POP3 Server: mail.ecosse.net
SMTP Server: mail.ecosse.net
Username: full email address (eg breathe@ecosse.net)
Password: email address password- please note this is case sensitive.


For webmail, please log in with your email username and password at: http://webmail.ecosse.net/


For webmail on your mobile phone, please log in with your email username and password at: http://webmail.ecosse.net/mobile


For webmail, please note that any new email received after the above date will be shown in your Inbox. Email stored in your old account will be transferred over
at a later date. Please bear with us while we complete the work to ensure a smooth migration of your old email.


Your address books have been transferred and this information will show in your account.


Should you need to contact us if you have any problems with connection or email our support agents will be happy to deal with any queries on 0901 023 0373.
Calls to this number are charged at 60p per minute and lines are open 9am-9pm Monday-Friday and 9am-6pm Saturday and Sunday.


We hope you are able to amend your details successfully and trust you will enjoy the breathe service.


Kind regards
Customer Services



---- Msg sent via ecosse - http://www.ecosse.net/


seventh email after emailing new email address for ecosse.net at admin.ecosse.net, received autoresponse... note incorrect link for page dealing with ecosse migration....



Thank you for your email!


If you are contacting us regarding the recent switch-over of Ecosse email services, please visit http://www.ecosse.net or http://www.breathenetworks.com/ecosse for information on the migration.


You will also find contact details for Customer Services if you have any problems.


This email ID is not monitored, and so you will not receive any further response to your email.


Regards,


Breathe Networks


I have also tried contacting Breathe on their telephone number and the phone rang for ages before being picked up and slammed back down again without anyone speaking....
 
Last edited:

ijm_scot

Casual Member
I am LIVID... If the TV channels can be fined for ripping off customers for premium rate lines then surely Breathe is guilty of a similar crime.

I called the FREEPHONE customer line and was twice told in derogatory terms... there has been a delay please be patient. Then they chop the FREEPHONE number, have no customer email or anything on the web site they set up to inform Breathe or Ecosse customers of progress or any problems...

I got so fed up I called the premium rate number last night and had a rant... still down.. yes! asked why they couldn't update the web site to at least tell us things are still not right.

The Call centre guy said ""he understood...."" of course and you are prepared to rabbit on while I pay his wages... I told him to update the web site and he said they don't have any control over this... eh? I stressed they should update their own page immediately http://www.breatheinternet.com/ecosse . It's not and and I think OFT or OFCOM must have powers over these Highwaymen. They have done it before and they will do it again. As soon as I get a chance I will get as far away from Breathe as possible and recommend the same to others...

Thanks for listening...
 

tinman9898

Regular Member
beware! no spam filter on Breathe!!!

I have just received some really dodgy emails (increasing the size of certain parts of my anatomy and various enhancing substances) to my eccose email address. I never used to see these as calico had a filter set up which notified you of possibe spam and if you took no action, the email would never arrive in your in tray.

I would advise everyone to let anyone who may be offended (will have to warn my mum!) know what may be in their inbox now Breathe are in charge of their email account...
 

tinman9898

Regular Member
possible geographical telephone number for Breathe...

went to 'say no to 0870' and it came up with the following geographical phone number for Breathe...

0207 8966787

http://www.saynoto0870.com/ (search for breathe.net )


I haven't tried it yet so can't confirm if it works yet.......



Also read the following on the Breathe web site....not a very good advert for the company....


http://breatheinternet.com/about_breathe


"breathe" was first launched in 1999 by Martin Dawes Communications with a memorable national advertising campaign costing over £37m, featuring the reknowned "...it's amazing what happens when you breathe..." TV adverts. (click here!)

The pioneering Internet service, voted best in the UK, was ahead of its time and their "£50 for life" offer lead to the demise of the business as they could not fulfil demand.

The business collapsed with debts estimated at £50m, and Great Universal Stores (GUS) bought it in 2001.

Later, 'breathe' was bought by Affinity Internet who managed it for two years before selling it to Net Access Limited.

On 1 September 2006, Breathe Networks Limited successfully completed the acquisition of the assets of breathe from the Administrators of Net Access.

The company owns and operates a number of digital services and brands including Bush Internet, MacUnlimited, Blue Carrots, Gio Internet and Netcom.

The business now has a strong management team supported by significant investment, ready to put breathe back on the Internet map with the launch of a new range of offerings and expansion into new markets.
 

ijm_scot

Casual Member
Geographical number

Tried 0207 8966787 - surprised that it was engaged (not)

Maybe need to revert to search of company house for directors names etc..

Anybody tried BBC watchdog?
 

ijm_scot

Casual Member
I doubt if I'll get a reply :-(

Thank you very much for your email - if your email is a corporate user we will respond within 48 hours. All Customer Service enquiries will be forwarded to our Customer Care team, which can be reached on 0870 747 3970. If you are an existing Breathe customer, please visit http://www .breatheinternet.com for details of our products, for Customer Service and Service Status updates. If you are a Maxsurf customer looking for in formation about your account, please visit http://www.breatheinternet.com/maxsurf Regards, Breathe Networkshttp://www.breathe.com
 

tinman9898

Regular Member
BBC watchdog details...

from the bbc site...

watchdog@bbc.co.uk.


You can write to Watchdog at

BBC Watchdog, 201 Wood Lane, London W12 7TS


If you wish to telephone Watchdog, our contact number is:

020 8535 1000

The price of calls to the Watchdog number 020 8535 1000 will depend on the telecoms provider you are with and the pricing scheme used.


The more people they have contacting them the more chance that they will feature Breathes poor service on their programme......
 

Ellie

Member
Less costly Breather Telephone Number

Here is the geographical number for breathe 0207 8966787. Thay may say they cannot put you through but they can.

I have used ecosse for my private emails since 2000 - not impressed with breathe and I am now looking for a new provider.
Good luck with the call
 

Highlander

Casual Member
Hi everyone - new here, but suddenly, I feel "I am not alone!" :)

Have been having the same issues as everyone else - missing mails from pre-Breathe-migration, poor service, heaps more spam.

Biggest issue is not being able to send from my email client (Thunderbird). Can connect to ecosse.net OK, and receive new mail no probs. Just can't send - get "relay not permitted" message.

Have tried Rodaire's tip of setting smtp server to smtp.breathe.com, and also Yeti's "port 587" tip. Neither do it for me.

If anyone comes up with the definitive way to send from Thunderbird client through new servers, please post.

This is what happens when small startup local companies get gobbled by bigger ones. It sucks, bigtime... I loved those Calico guys in Cromarty. This shower stink.
 

ijm_scot

Casual Member
St Andrew

It's now St. Andrews day and still no email!! It's now a slur on the name ecosse.

What makes it worse with these things is the wasted time checking settings, chasing emails, phone calls etc..

My company's internet access was jiggered by ntl and it took days for them to admit they had screwed ip addressing up.

My girlfriends AOL internet is dead (as it has many times before) and they wont do anything because it is an "unsupported" router.

But this is like hitting your head on a brick wall!

I can't understand WHY they are doing nothing to comminicate with their customers even to tell us it ain't happening then we can get on with our lives.

I am gradually moving everything away from ecosse so I am not relying on them but at this time of year you don't know what email is lying on a server for you.

Rant over... maybe by Burns night?
 

tinman9898

Regular Member
Burns night....

I wouldn't wait on Breathe getting their act together before tucking in to your haggis as it will probably be cold an mouldy and they still won't have fixed their email....

Mine has been working but very sporadically... The worst thing about this is there is no way of contacting Breathe to sort it out as there is no way I'm phoning a premium rate number, to be told drivel about changing my settings, defragging my hard drive and singing jingle bells whilst standing on my head...I had enough of that with AOL...

It seems like we were onto a good thing with Calico...customer service by email, replied in a timely manner and usually sorted the problem within a day or two....

I think the only way to get something done is to complain about Breathe to as many agencies as possible... i.e BBC watchdog, this site with the complaints form, ofcom, icstis (or whatever they are called now) and the isp association.....But everyone has to do it not just one person......
 

ijm_scot

Casual Member
[QUOTE=tinman9898;194693I think the only way to get something done is to complain about Breathe to as many agencies as possible...

I've done Watchdog and the ISP lot, I suspect we are small compared to AOL etc.. customers. Anyone reading this please read back and see who and how to complain,,, TY Tinman.

As for all the stunts isp's pull to get YOU to do to waste time until the error magically fixes itself... I have heard of them asking people to check the wiring on the phone socket!! And recently clean the filter ... how? (probably with a damp cloth).

Come on guys COMPLAIN...
 

Highlander

Casual Member
Saturday 1st December, 09:55 am.

I have successfully sent my first email from my client (Thunderbird) through ecosse.net smtp relay. Hurrah!

For those needing to know, my settings are:

Server:
POP Mail
Server Name: mail.ecosse.net, Port110
User Name: "my user name before the @ecosse.net bit"

Outgoing Server (SMTP)
Server Name: mail.ecosse.net, Port 25
User Name: "my full email address", eg me@ecosse.net

If this helps just 1 other person, my mission in life is complete!

How long will it last, I wonder ;-)
 

Mark.J

Administrator
Staff member
ISPreview Team
I managed to shoot a mail off to their CEO but we only gained a very unusual response, complaining that members on this forum had sent death threats and racists abuse to him and they now didn't wish to come back here.

We've never received any proven complaints about such behaviour and have requested proof so that we can investigate, so far there has been no response. Private Messages are private and we have no visibility of them but if anybody has sent messages like that then please stop as it is against the law and our rules. Meanwhile the only response we could get regarding the problems was this:

There are no general problems with the Ecosse mail platform, but the Customer Services team will handle any customers issues for people experiencing individual problems.
Sadly I doubt we’ll get much further than this.
 

ijm_scot

Casual Member
I managed to shoot a mail off to their CEO but we only gained a very unusual response, complaining that members on this forum had sent death threats and racists abuse to him and they now didn't wish to come back here.
Sadly I doubt we’ll get much further than this.
Thanks for trying Mark J,

If their CEO has suffered such abuse he must resort to the law as that is not acceptable.

It still reflects badly on Breathe that they do not wish to communicate with their customers in an honest and fair manner. Premium rate lines are subject to regulations and I am sure that they are abusing the system by taking money for a problem that is not the callers fault.

I still have a number of email streams that I need my ecosse.net address live to allow me to migrate easily so I must persist.

If I thought that one call to the premium rate line would solve my issue I would gladly call, but past experience and reading forums does not fill me with confidence.

There must be some legal or ethical way of dealing with these guys....
 

tinman9898

Regular Member
Breathe CEO response...

I managed to shoot a mail off to their CEO but we only gained a very unusual response, complaining that members on this forum had sent death threats and racists abuse to him and they now didn't wish to come back here.

We've never received any proven complaints about such behaviour and have requested proof so that we can investigate, so far there has been no response. Private Messages are private and we have no visibility of them but if anybody has sent messages like that then please stop as it is against the law and our rules. Meanwhile the only response we could get regarding the problems was this:



Sadly I doubt we’ll get much further than this.

Firstly thanks for your efforts Mark, much appreciated.

I agree it is out of order if people are sending abuse to the Breathe CEO and those doing so should stop and be banned from this site. I also think the CE should provide evidence of such behaviour to the owners of this site so appropriate action may be taken.

However, I also think it is un customer friendly of Breath to only provide a premium rate number to contact them, regarding problems with peoples accounts that they have caused with the inefficient migration of Eccosse.net services.

Could it not be possible for the CEO or a rep from Breathe to visit this forum on a regular basis and address peoples issues. They do not have to accept PMs or emails, Just respond through the forum. Any abusive posts should be ignored and if possible removed by the moderators of the forum. That way only genuine constructive comments will be addressed.

I think Breathe have a long way to go in improving their customer service and will go out of business (again) if they don't comunicate with their customers.
 
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