"The CEO of UK ISP Breathe Internet, Marcus East, has apologised to customers after a botched e-mail platform upgrade left many unable to access their messages for several days."
I'm very pleased that Marcus East is apologising for customers not being able to access their messages for "several days". I'm wondering what his definition of several days is. In my case I have had no email access (either webmail or pop) since at least 4 April. Still, I don't know why I'm complaining, after all, it'll only be another "few days" until the service is completely up and running again!!
Hmmmm. Now I'm wondering what Marcus East's definition of a few days is
Breathe's Customer Care had (16-April) been telling its customers that we cannot have our original @breathemail.net eMail address(es) back, both our signup's and any added secondaries, which became defunct in the wake of Breathe mishandling migrating its mailservers from ones Tiscali supplied over to Spider-Networks.
Regular eMail to both @breathemail.net or its later @breathe.com alias upto 4-April 6PM is fetchable from the POP3 server "tiscalipop3.breathe.com"; eMail to @breathemail.net accounts from 19-April 9PM is fetchable from the POP3 server "pophost1.breathe.co.uk"; and eMail to its recently-divorced @breathe.com alias is fetchable from the POP3 server "pophost1.breathe.com", which also holds duplicates of anything upto 4-April from their "Fetch existing IMAP mail" option in webmail. I can now also access its Portal via http://webmail.breathemail.net
Is 15-days of eMail and our eMail addresses a disposable product of our ISP? Customers appear to have been left hacking our own solution for eMail services and exchanging them on its Portal's Forum, whilst Breathe Networks (1and1.co.uk) orchestrated migrations (Spider-Networks.net), Mobile SMS integrations (TanlaSolutions.com), and attracted further ISP brands (Biscit/Maxsurf).
Our defunct Outgoing SMTP mail-server "mailhost.breathemail.net" works inconjunction with our old PAYG dial-up Internet connection (0845-6652056 public username "breathe" with any password) last-updated April-06 in the Breathe Dialer program's Dial Plan v4, which still uses Tiscali according to IP-Lookup. The new PAYG dial-up Internet connection (0845-0798888) is refusing to authenticate our original private or the old public username & password, despite advertising that "you can use the username breathe with any password."
In order to save money Breathe have been moving their mail servers around, and they did give notification of this.
It appears all has not gone to plan, hence the disruption.
give it time, it will sort itself out.
It looks also as if their payments system has been affected, as I have just been charged £2 more this month than usual, no notice of any increase and the website (Fast4) still shows the original price.
I sent a support note yesterday and today received:
"A recent database fault resulted in some accounts being reset with their billing to earlier values; this is why you have been overcharged.
I have ensured going forward your billing is restored to £6.99 and have refunded to you £2.00 for your July over sbscription as well.
well that info from Breathe is total BS as the pophost1.breathe.co.uk servers are not working. Actually they are working but only letting about 1 out of every 400 or more. e mails through. The whole thing reeks as do Breathes all round service. I am out of the sinking ship quick smart. I cannot function with no incoming mail.
By the way, it is an ISP problem as from my perspective as a @breathe.co.uk customer. Spider Networks were my old e mail handler for Breathe. They ceased service because Breathe ha not paid them in a long time. That qualifies to me as an ISP problem. Breathes customer service is pitiful. Their DNS a joke, needing regular reconnects to get to work and their once steady speeds are lately all over the place. I am thanfully years out of contract so I'm off to Sky. I give up on trying to find a decent uncapped service.