Sponsored

Breathe are WORSE than Biscit

martinday

Casual Member
A copy of what I've just posted on the complaints forum, should someone be considering switching to this ISP...:

Since approximately last Tuesday, every evening the broadband switches off at approximately 9pm (leaving me dangling at the CHAP authentication stage) - the weekend was unaffected - and resumes at approximately 6am. (This morning broadband was reconnected at 9.20am.) Frequent calls to their next-to-useless customer service centre (after finally convincing them that the fault wasn't my end) reveal that they're doing some 'upgrades', but the promises become more and more vague every time I get through.

Last night and this morning I couldn't get through to their customer service people, or to sales, or even to their 60p a minute technical support helpline - it seems like they just left the phone off the hook all night.

I do share your experiences of the email servers going down, though - I only use Breathe as a backup account to send myself copies of messages, and about twenty turned up in one hit yesterday morning.

As a former V21/Biscit mug, I mean, customer, to say I am hopping mad is an understatement...!

Cheers

Martin
 
Last edited:

Mark.J

Administrator
Staff member
ISPreview Team
Including yours we've had three complaints about them so far this week, although the other two related to slow speeds. I expect they'll make a brief appearance on the complaints page tomorrow.
 
Top
Promotion
Cheapest Superfast ISPs
  • Hyperoptic £20.00 (*22.00)
    Avg. Speed 50Mbps, Unlimited
    Gift: None
  • Vodafone £22.00
    Avg. Speed 35Mbps, Unlimited
    Gift: None
  • TalkTalk £22.45 (*36.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Post Office £22.90 (*37.00)
    Avg. Speed 38Mbps, Unlimited
    Gift: None
  • Direct Save Telecom £22.95 (*29.95)
    Avg. Speed 35Mbps, Unlimited
    Gift: None
Prices inc. Line Rental | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. BT (2509)
  2. FTTP (2194)
  3. FTTC (1657)
  4. Building Digital UK (1605)
  5. Politics (1424)
  6. Openreach (1417)
  7. Business (1237)
  8. Statistics (1098)
  9. FTTH (1071)
  10. Mobile Broadband (1036)
  11. Fibre Optic (967)
  12. Ofcom Regulation (915)
  13. Wireless Internet (906)
  14. 4G (898)
  15. Virgin Media (856)
  16. Sky Broadband (595)
  17. EE (591)
  18. TalkTalk (578)
  19. Vodafone (517)
  20. Security (411)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules