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Broadband or not?

philmossuk

Member
2 years ago my daughter complained that she couldn't get broadband via copper to box on her street....despite it being a built up residential area in South London..SE23 2AE.

A year ago I spotted a BT Van and staff (Open Reach I think) working on a house opposite hers. I asked her to check again, she did & still no go. 9 months ago I spotted similar van and staff at a house 4 doors away. This time I spoke to one of the team who told they were fitting BT Broadband.

I told him about my daughters situation and he stated that sometimes there a disparities between BT's Technical & Marketing databases, but he couldn't direct me towards a telephone number or contact point.

Checked again & according to BT still no go.

Other than my going potty, have you any thoughts or ideas.

Thanks
 

ManOfMeans

ULTIMATE Member
Try a different ISP other than BT they will normally go just off what the systems tell them.

Does the property have a phone socket in it already?
 

Kits

Super Moderator
Staff member
ISPreview Team
If you contact an ISP some know how to use the formwize which makes Openreach check the address and add to database, also you can contact Openreach themselves to get them to check.
 

ManOfMeans

ULTIMATE Member
That's contradicting what you originally said that they couldn't get broadband at all, what you mean is FTTC. Samknows says that FTTC is available, you need to try a different ISP but it could also be there's no capacity left to add additional FTTC users without a upgrade being done.
 

philmossuk

Member
Try a different ISP other than BT they will normally go just off what the systems tell them.

Does the property have a phone socket in it already?
That's contradicting what you originally said that they couldn't get broadband at all, what you mean is FTTC. Samknows says that FTTC is available, you need to try a different ISP but it could also be there's no capacity left to add additional FTTC users without a upgrade being done.
Sorry for inaccuracy....I meant fibre, she can only get BT 10MB line deal, and then in lockdown lucky if she realistically gets 5mb. She has husband and two children working from home...the BT engineers I spoke to were fitting fiber to box.

Thanks for your help and interest.
 

Captain_Cretin

ULTIMATE Member
Historically, BT Retail are TERRIBLE at communicating with OpenReach/BT Wholesale; you will get better results from talking to a smaller ISP like Zen, AAISP, Aquiss etc.
There is a small chance; if the line is VERY old, that it doesnt go to the cabinet, but straight to the exchange; those lines are a big issue.
If that is the case, she will need a new line that comes from the cabinet.
AGAIN, talk to the smaller ISPs, BT retail charges A HUGE mark-up on the OpenReach costs for fitting a new line.
When my new line was fitted, Aquiss billed me £50 +VAT (£60); BT wanted £150 +VAT (£180) for the exact same new line, fitted by exactly the same OR people.
Except BT said the earliest appointment was 2 months down the road, and Aquiss got it done in 10 days.
 

ManOfMeans

ULTIMATE Member
PM me the PSTN number and I will tell you what your able to get on the line
 
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