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Brsk

Galactus

Member
Having a bit of a ‘mare with them.

They’ve been in my area rolling fttp out, along with a lot of open reach guys and level3 optics. Their checker stated it was in the planning phase, despite their guys having reels of fibre with them.

Anyway, I saw them installing across the other side my area (Heald green), which was available as per their checker. As my bit was still in planning I ordered EE fttp. I did query brsk but was told my bit wasn’t planned and the guys I saw were simply doing an audit (even though they had reels of fibre). A few days after my ee order, I randomly checked brsks coverage checker and to my surprise it was now available!

I ordered and within two days I had somebody come out on Friday to do the install…the only problem being that the port on the pole wasn’t active. I was told that this should happen within 72 hours, if not then to phone support. Suffice to say my connection is still not active and nobody can give me any timescales other than it’s with the build team. Having spoken to somebody today, it seems as though the addresses were made live on the website before they were ready, though they’re still live as of a few hours ago.

Ultimately I’m gutted and may have to just cancel if they can’t get their act together as a connection is needed for wfh and my virgin ends at the end of the month and I really don’t want to mess with that as vm will likely make a mess out of it.

Has anyone else had similar issues?
 
Ultimately I’m gutted and may have to just cancel if they can’t get their act together as a connection is needed for wfh and my virgin ends at the end of the month and I really don’t want to mess with that as vm will likely make a mess out of it.
Never cancel your old service until your new service is installed and working - that's kind of on you. Yes, it'll cost you a month or so of two broadband services, but you've seen what the alternative is.

People working-from-home (and I do) are trying to do vital business activities on consumer-grade connections, and the providers don't really care that you're WFH, they're supplying a home service with no real SLA and will tell you to take a business service if you want that level of service. You need a backup - mine is to go into the office because it's really not far, but if you WFH full-time then you need at least a 4G/5G router or something.
 
To an extent, but I’d also disagree that if an isp commits to the install, does the install and provides a go live date of the same day but doesn’t do it and can’t give any meaningful updates for a week/best part of that isn’t great. 30 days should be more than enough.
 
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