AreYouHavingA_GIRAFFE
Regular Member
Hello all,
As thread title suggests I've had a lot of grief and Openreach visits in the past 12 months.
I've also heard it all now from BT customer services. Everything from the truth to barefaced lies.
It will take me a while to write the whole thing up.
In brief after 130 hours of waiting in, over 100 hours on phone to BT and having my landlords dig in 273M (yes 1/4Km+) of 56 duct I am in deadlock with BT.
My line drops every time it rains. It used to do it when windy as well. Bad drop wire/joint in pole capping.
My line after 12 months now seams stable but it has not rained since underground cable replaced.
Oh I'm on ADSL2+ 2.5 down 0.4 up. Can't get Service Line Type SLT raised above 8000 so upstream 'capped' at 445 but syncs at 750-850. But that's another thread all of it's own.
My question is. After 12 months of case missmanagement hell. Who is responsible for compensating me for my time some 300 hours+ Openreach or BT?
BT seam to think Openreach hence deadlock.
Any of you wise owls seen out like this before?
FYI My landlords are seeking compensation separately from Openreach for dig work done to replace 'faulty' now condemned underground cable.
I the tenant, customer and account holder seam to have been left out of the compensation loop!
So BT or Openreach? I'll post more detail later. Any questions just ask. Currently waiting for rain!
As thread title suggests I've had a lot of grief and Openreach visits in the past 12 months.
I've also heard it all now from BT customer services. Everything from the truth to barefaced lies.
It will take me a while to write the whole thing up.
In brief after 130 hours of waiting in, over 100 hours on phone to BT and having my landlords dig in 273M (yes 1/4Km+) of 56 duct I am in deadlock with BT.
My line drops every time it rains. It used to do it when windy as well. Bad drop wire/joint in pole capping.
My line after 12 months now seams stable but it has not rained since underground cable replaced.
Oh I'm on ADSL2+ 2.5 down 0.4 up. Can't get Service Line Type SLT raised above 8000 so upstream 'capped' at 445 but syncs at 750-850. But that's another thread all of it's own.
My question is. After 12 months of case missmanagement hell. Who is responsible for compensating me for my time some 300 hours+ Openreach or BT?
BT seam to think Openreach hence deadlock.
Any of you wise owls seen out like this before?
FYI My landlords are seeking compensation separately from Openreach for dig work done to replace 'faulty' now condemned underground cable.
I the tenant, customer and account holder seam to have been left out of the compensation loop!
So BT or Openreach? I'll post more detail later. Any questions just ask. Currently waiting for rain!