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BT Adsl Max to Adsl2+ Tags SLT Upload Cap

AreYouHavingA_GIRAFFE

Regular Member
I've had 12 months of pure hell dealing with BT because every time it rains my internet drops.

After 26 engineer visits and resorting to fixing the Openrach network for them by laying 273M of 56 Duct.

With new cable in place BT were upgrading me from Adsl Max to Adsl2+.

My modem is now showing G_992_5_ANNEX_A which is ADSL2+ not G_992_1_ANNEX_A as before.

444 Kbps / 3.03 Mbps
792 / 3276
17.6 dB / 6 dB
62.5 dB
38.4 dB / 62.5 dB

The 792 is upload sync the 444 is my 'cap'.

It would seam that if you have a residential contract you get 444 Business you get, at my house, 700 ish.

The problem is all my neighbors get 700 ish they all have residential contracts.

We are all connected to same DP and all lines are exchange only. No cabinet per say.

I got this from BT case management on 18/04/19 :-


I appreciate this has been a drawn out proves for which I apologise. As I
explained we don’t cap lines for contractual reasons. We deliver the
fastest speed the line will achieve while being stable. We don’t
guarantee any upload speed, only download. The minimum guaranteed
download speed for your line is 1000 KBPS and latest data indicated it
running a 3000.
The previous case manager and the Openreach engineers have said that once
the cable changeover was completed you could be put on a different
package which would deliver higher speeds. What was being suggested was
changing the Service Line Type. This is the type of technology which
supplies the broadband at the exchange. Your SLT is up to 8000 kbps
which is the maximum the exchange can deliver on this type of
technology. According to our records this is the only technology
available in your area and only SLT available to you is the current one.
I have raised a query with BT Wholesale to check that our records are
correct and see if a faster SLT is available. I’ll let you know the
outcome.


I have also had openreach here for two hours trying to sort this out.

There was mention of a tag on my line that said/set to 8. For Adsl2+ this tag should be 24.

I've heard of tags in context of debts and isp squabbles.

Is my 8 Tag like a blacklist to warn isps the line is severely impacted?

The tags are BT speak once openreach translated this to there acronym my 'tag' was changed from 8 to 24.

This according to BT would allow them to up my 'slt' from 8000 to (i guess) 24000.

I've been on Adsl2+ for two weeks now.

Anyone got any more info on tags, slt and upload caps.

Also Openreach describe my present situation is due to being on the wrong product? What does that mean?

Are we all talking about the same 'thing' but everyone is using a different language?

Are BT just rubbish or have I hit the technology barrier? I know I've hit the sound barrier a few times talking to BT.

It's also due to rain today. It will be interesting to see if my fault is fixed or is it time for engineer No. 27!

Update: It's drizzling snr holding up at 6.1dB
 

AreYouHavingA_GIRAFFE

Regular Member
Any one going WTF see bellow.

 

Captain_Cretin

ULTIMATE Member
Why do you have this running in two different threads?? This one needs wither merging or deleting.
 

AreYouHavingA_GIRAFFE

Regular Member
Hi,

Being new to this internet forum malarkey I basically have no clue what I am doing.

If you can suggest how to clean this up please do.

Is wither merging a technical term or a typo?
 

Kits

Super Moderator
Staff member
ISPreview Team
Hi,

Being new to this internet forum malarkey I basically have no clue what I am doing.

If you can suggest how to clean this up please do.

Is wither merging a technical term or a typo?
I had already looked at this they are not identical so I decided to leave them both, nothing to worry about.
 

Captain_Cretin

ULTIMATE Member
Hi,

Being new to this internet forum malarkey I basically have no clue what I am doing.

If you can suggest how to clean this up please do.

Is wither merging a technical term or a typo?
Its a 6 y/o jumping on you. and you hitting the w instead of the e key.

Although "withering" a thread does have a certain ring to it.
 

AreYouHavingA_GIRAFFE

Regular Member
Well that's dyslexia for you. Made me laugh, when my dx brain eventualy worked it out. I also do whining winging(it?) whingeing and other w words. Not so hot on my e's though. Cap off to you.
 

Captain_Cretin

ULTIMATE Member
Well that's dyslexia for you. Made me laugh, when my dx brain eventualy worked it out. I also do whining winging(it?) whingeing and other w words. Not so hot on my e's though. Cap off to you.
Even without a 6 y/o jumping on me, I am pretty bad at typing(big fingers), and spelling in general.

As I joke to people, "Practice Makes Prefect".

As you have DX, swap the r and e in "Prefect" to make "Perfect".
 

AreYouHavingA_GIRAFFE

Regular Member
Fortunately not with math, have to use American dictionary it's slightly less prone to making me look like an uneducated moron.

There are ten types of people on this forum those that understand binary and them that don't.

My mate with a brain the size of a planet asked why is it ten and not say nine?

Nearly spat my coffee all over the cat! Then fell of sofa laughing!

That's why he does the analogue bit and before I retired I did all the digital/logic stuff.

Dyslexia rules KO.
 

Captain_Cretin

ULTIMATE Member
Fortunately not with math, have to use American dictionary it's slightly less prone to making me look like an uneducated moron.

There are ten types of people on this forum those that understand binary and them that don't.

My mate with a brain the size of a planet asked why is it ten and not say nine?

Nearly spat my coffee all over the cat! Then fell of sofa laughing!

That's why he does the analogue bit and before I retired I did all the digital/logic stuff.

Dyslexia rules KO.
That is one of my favourites.

The other is.

There are two types of people in the world.

Those who can extrapolate from insufficient data...............
 

AreYouHavingA_GIRAFFE

Regular Member
There were two lads hanging about my lane this weekend.

One drinking battery acid the other eating a firework.

So I called the police.

They charged one and let the other off!
 

Captain_Cretin

ULTIMATE Member
If you are going to lower yourself to THAT level.

What has 8 legs and 1 eye?


2 chairs and half a pigs head.
 
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