Arksun
0
Ok please bare with me, might be a bit of a read, but here goes.
Had BT line for decades, line rental always with them. Had ADSL broadband with Pipex for about 6 years (pipex since bought by tiscali and then talktalk)
Everything had been absolutely fine up until sept 9th when BT decided it would be a good idea to cancel my phone account and stick next doors newly aquired phone account into my house.
Thus ensued the million phone calls to the BT Indian call centres trying to explain the situation tearing my hair out in the process.
Ok fast foward. After having a dead line for almost a month, Oct 6th I had line reactivated and Oct 11th I had my old phone number restored, hurrah!.
Then I noticed I was no longer getting an ADSL signal on my modem. Checked my modem at a neighbours house, modem and filter are fine.
Called Pipex support (again Indian call center, ugh!), and after the usual hair tearing procedure (double click internet explorer blah blah waste of time blah) I confirmed plugging modem into master phone socket still had no signal they arranged engineer, great!.
Last wednesday, talktalk engineer arrives armed with 1 modem and a mobile phone. Plugs it in and confirms what I already know. Calls BT to arrange one of their OpenReach engineers to take a look and fix. Told they'll call back later that day
...they dont, nothing happens, so I call BT myself, explain everything, they agree to send OpenReach engineer round reminding me if faults found in house I have to pay. No problem I know its the outside line.
So fast forward to today. 8am nice n nearly. BT engineer comes round, he checks with the exchange aaaaand... guess what...
There is no adsl hardware @ the exchange for my phone anymore... AT ALL, NADA. As far as their system is concerned I do not have any broadband whatsoever, the physical hardware simply isn't there. It must have been removed (presumably by BT, thanks BT real nice move there).
Anyways, so this BT engineer tells me I have two choices, I can either call pipex (talktalk) again, explain to them the problem and that they should actually know about this already, thus they have to call BT again and so it goes round in circles. OR, I switch to a new supplier.
He advised me that switching might actually be the better and quicker option.
Now here's my question coming up. When I asked the OpenReach engineer about whether I'd need to supply the new provider with a MAC number from pipex, he said no. Because there is no actual adsl hardware on the line, it would be considered new and thus would not be needed.
I would like to switch supplier. My question, do I find out and supply my new ISP the MAC number?, or do I pretend its a brand new order for the line (like the engineer said) and just make an order with a new ISP?
Given that it is the same telephone number and the same address, I'm 50/50 about this.
My concern if I dont supply the MAC. It'll take forever to migrate, months of heartache.
My concern if I DO supply the MAC. The MAC refers to an active connection that simply does not exist. Once migration is complete, far as the new ISP is concerned I will be connected, when in reality... i'm not, cause the hardware simply is not there.
What should I do, call Pipex for a MAC and give that to new ISP?, or... believe what the openreach engineer told me, forget the mac, just order a new broadband package from someone else and cancel the pipex.
Hope you made it to the end... and thanks for reading
Had BT line for decades, line rental always with them. Had ADSL broadband with Pipex for about 6 years (pipex since bought by tiscali and then talktalk)
Everything had been absolutely fine up until sept 9th when BT decided it would be a good idea to cancel my phone account and stick next doors newly aquired phone account into my house.
Thus ensued the million phone calls to the BT Indian call centres trying to explain the situation tearing my hair out in the process.
Ok fast foward. After having a dead line for almost a month, Oct 6th I had line reactivated and Oct 11th I had my old phone number restored, hurrah!.
Then I noticed I was no longer getting an ADSL signal on my modem. Checked my modem at a neighbours house, modem and filter are fine.
Called Pipex support (again Indian call center, ugh!), and after the usual hair tearing procedure (double click internet explorer blah blah waste of time blah) I confirmed plugging modem into master phone socket still had no signal they arranged engineer, great!.
Last wednesday, talktalk engineer arrives armed with 1 modem and a mobile phone. Plugs it in and confirms what I already know. Calls BT to arrange one of their OpenReach engineers to take a look and fix. Told they'll call back later that day
...they dont, nothing happens, so I call BT myself, explain everything, they agree to send OpenReach engineer round reminding me if faults found in house I have to pay. No problem I know its the outside line.
So fast forward to today. 8am nice n nearly. BT engineer comes round, he checks with the exchange aaaaand... guess what...
There is no adsl hardware @ the exchange for my phone anymore... AT ALL, NADA. As far as their system is concerned I do not have any broadband whatsoever, the physical hardware simply isn't there. It must have been removed (presumably by BT, thanks BT real nice move there).
Anyways, so this BT engineer tells me I have two choices, I can either call pipex (talktalk) again, explain to them the problem and that they should actually know about this already, thus they have to call BT again and so it goes round in circles. OR, I switch to a new supplier.
He advised me that switching might actually be the better and quicker option.
Now here's my question coming up. When I asked the OpenReach engineer about whether I'd need to supply the new provider with a MAC number from pipex, he said no. Because there is no actual adsl hardware on the line, it would be considered new and thus would not be needed.
I would like to switch supplier. My question, do I find out and supply my new ISP the MAC number?, or do I pretend its a brand new order for the line (like the engineer said) and just make an order with a new ISP?
Given that it is the same telephone number and the same address, I'm 50/50 about this.
My concern if I dont supply the MAC. It'll take forever to migrate, months of heartache.
My concern if I DO supply the MAC. The MAC refers to an active connection that simply does not exist. Once migration is complete, far as the new ISP is concerned I will be connected, when in reality... i'm not, cause the hardware simply is not there.
What should I do, call Pipex for a MAC and give that to new ISP?, or... believe what the openreach engineer told me, forget the mac, just order a new broadband package from someone else and cancel the pipex.
Hope you made it to the end... and thanks for reading























