BT today announced a bail-out process for customers trapped aboard the foundering ISP Biscit Internet.
From next Monday, Biscit DSL customers will be able to call a special helpline set up by BT to obtain a Migration Authorisation Code, or MAC. This can then be given to a new ISP of the customer's choice, simplifying the process of transfer and minimising downtime. The helpline number will appear on a webpage which Biscit subscribers will be directed to from Monday.
The webpage will only be available for seven days, so Biscit DSL customers are advised to move fast.
BT also advises that Biscit phone service customers will lose outgoing service from today, other than for 999 calls. Those who have both phone and DSL will evidently have to get their MAC without using their landline.
Lots of questions there! How will subscribers be directed to the page? E-mail message? Why only 7 days? How long is the MAC valid for? What happens after 7 days? Is the number the same as the one we already have? If not, is that number available after 7 days, etc., etc.
This is going to set more cats amongst pigeons I think!
So not for eurisp then ??
Have tried the 1280 prefix again and it still doesn't work. I phoned BT last night on the mobile and asked about this and got the same answer - It wont work. Someone must have been lucky.
I noticed postings by Quantumkid and Curtis a couple of days ago when they were the first to get their MAC's from BTW. QK wrote that he immediately phoned BT and signed up with them and was given a changeover date of Wednesday 21st March which was excellent.
I tried to move over to BT yesterday but was told that it would take about three weeks to get my line back to BT, and that I would not be able to sign up for BT broadband until then, and that this would maybe take another two weeks.
Anyone else had this response?
I can confirm that we are currently going through the process of pinning down which customers have been affected by Biscit's closure and, given their particular circumstances, we will be offering them an expedited re-connection lead time so that they do not have to wait the standard 14 days. We will do what we can to minimise the disruption they are facing.