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BT Basic Password Invalid

When I connect to Broadband Basic, Which was ok for the first 5 months,I get a message saying Password and Username Invalid then the Healthcheck runs and a message appears that Broadband is working and Backup is running.
Password and Username have not changed! Why do I need Backup?
Please Help
Thank you :rolleyes:
 
I had this problem, for some reason my computer reverted back to my old dialup username, check your user name in your dial up box when you next try to connect
 
Thanks, I have tried but it is correct but a few weeks ago I was advised to log on bt-test@startup-domain to see if a loss of connection was B T's problem. I then changed it back and the problems began!
 
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