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BT Broadband 8Mbps ADSL MAX HELP!

I was previously on the 2Mbps product and enjoyed uninterrupted internet at 1.7~1.8 Mbps.

I then upgraded (to ADSL Max)

It has been a month and a bit and well everything has gone wrong.

At first the speeds dropepd to .5 Mbps but the BT guy said that was common because they where training the line. It shot up to 1.7 again for 2 days and then dropped forn to 7kbps. It was at 7kbps for around a week before BT acknowedged something was wrong. They sent an engineer to exhange and he fiddled with it. This was a week a nd a bit ago. The speeds have been stable but I havent been able to get above 400k. Bt wont even mark it as a fault. I am so annoyed. From 1.7 Mbps to veru dodgy unstable lower-then half a meg broadband. GUTTED!


Is there any thing I can do? what would make it drop to such silly levels even tho it syncs at just shy og 6mbps?
 
Sounds like you're in the same boat I was....change to DSLMax, then everything goes Pete Tong.....

In the end, all I could do (since BT were being their usual ignorant selves) was switch from the Max supplier (who no longer did other DSL products) to another ISP that did the good, old fashioned, doesn't-do-your-thinking-for-you, DSL versions.

Pre Max I had a 1Mb line which occasionally dropped out - but nothing I couldn't live with. After Max, the line ended up with a downstream speed of 150kbps! BT weren't interested, even when I pointed out I could actually send files faster than I could receive them!

So I swapped to another ISP. Even then BT mucked up the transfer somehow and I was without any kind of connection for more than a week. When they did finally send someone out he flatly refused to believe that I had previously had a 1Mb connection on the line and told me I'd have to get the line downgraded to 512. By that time I was just wanting a working connection, so I said yes.

Strangely enough, a few hours later, my line came up working fine - as a 1Mb connection! It stayed like that quite happily for several days until BT "fixed" it at 512, despite repeated phone calls virtually begging them to leave it alone. My new ISP were very apologetic and helpful, but, and I quote "BT haven't given us the option of keeping the line as it is" was one of their comments.

I can't be certain, of course, but comments made by the engineer when he was trying to get my 1mb line back up and running give me the strongest suspicions that BT routed me over a poorer line when I switched to Max. Either that, or the engineers don't have a clue what's going on and the whole thing works in spite of all the bungling.

Either way, I wouldn't wait on BT to resolve the problems, if I were you! And to anyone else considering MaxDSL, I'd give it some serious thought before taking the plunge. And then, give it a LOT more thought on top of that!
 
adslmax sucks

Same here,
I signed up with Madasafish to try out adslmax.
For 2 days I had over 6mb`s on speed tests. After a few more days, surfing was becoming ever slower, I did a few more speed test and my speed was slipping below 1mb, so I allowed 10 days for it to improve, it then went up to 3mb for about 5 days, then just went down to 128kbs!!!
I emailed & phoned tech support so many times I lost count. I suggested they drop me back to 2mb as soon as possible.
After three months of this, today I spoke to the Madasafish customer support and the lady on the end of the line advised me that as they have not been able to resolve the speed issue for so long that I would recieve my mac code via email within 24 hours.
I have had a mac code in the past immediatley over the phone, but there you go. As soon as I get it I will be off to another ISP offering 2mb, as when I was on 2mb`s I never had any issues.
 
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NO DONT GO FOR MAX. had it for 3 months fastes speed was 4mg, but for the whole 3 months only have 12 day above 240kbs. just been regraded to the old 2mg speed. if you signed up to the 12 monthe contract you can be relesed from it, i know i just have been.

under Bts terms and conditions

34 If we have made a change which puts you at a significant disadvantage and you decide to end the agreement early, you will not have to pay the termination charges

it para 33 if you signed after 21st june
 
go to
http://www.speedtester.bt.com/cgi-bin/home.page.pl
and do a few speed tests, they can see the results in India. do as many as you can as late and as early as you can. call India and ask them to look at the logged file. they will see your low speed. if you remove the faceplate from the BT box and plug into the master socket all the better, tell them you have done it. then thay will log it as a fault, good luck, you will need it. best of luck.
 
a new more accurate speedtester from bt will be released on the 30/7/2006 which is tomorrow!

it will be able to accurately test throughput form a connection over 3mb and will log the tests that are available to the ISP's. One of the reasons it is more accurate is the file that the test downloads is now alot bigger than the orginal test.
 
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Just so you know...
SAME PROBLEM AS BEFORE.
And I am paying ove rthe odds for this crap.

You are not getting what your paying for thats clear but it is all down to the support, I would rather pay the extra for a ISP that has a good UK support team rather than a big UK company that outsouces to India etc.
 
:d

Oh. Well I am with the Business arm of BT. I havent heard a single Indian voice. A few Scotish voices. ALl helpful but coz of the beurocracy, can't do very much.
 
Oh. Well I am with the Business arm of BT. I havent heard a single Indian voice. A few Scotish voices. ALl helpful but coz of the beurocracy, can't do very much.

I think its more to do with they dont have a clue on how to handle this kind of fault its due to you syncing at 576 for a while which has capped the speeds for 3 days.
 
:d

Finally made some headway. My MBR was set at 288. BT Wholesale said there was in issue with the line causing it to sync low for a few days last week and the system back dropped it. They are going to set it off on the training period again.
 
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Hi all,

We have had huge problems as well with the MAX ADSL product.

We are an ISP who buy from many different providers including LLU and this MAX offering from BT is total and utter CRAP!!

After speaking to some high up people within BT and my ISP freinds (Plusnet, Clarnet, Deamon, Eclipse, AOL etc, you get the idear) we all went to a conferance with BT and the spokesman for BT Wholesale stood up infront of all the ISP CEO's/ sales directors and said the following:-

" we have made a huge mistake in launching this product in the UK before it was properly tested, BT Wholesale are trying to sort all the problems out with speed issues etc as soon as possible, the estimated time for this is by November 2006"

So BT finally admit they have made a totally cockup of this MAX offereing.

What was more worrying was what the BT Wholesale bloke said next to all the ISP and there was total upraw, i cant say what it was as we are all under NDA's but come the end of this year they are going to have a major problem on there hands and its going to effect every MAX connection in the UK!!

food for thought guy's


Kind Regards,

Darren Tomlingson
www.unlimited-dsl.net

Part Of The Nutshell-Hosting Group Of Companies
 
Hi all,

We have had huge problems as well with the MAX ADSL product.

We are an ISP who buy from many different providers including LLU and this MAX offering from BT is total and utter CRAP!!

After speaking to some high up people within BT and my ISP freinds (Plusnet, Clarnet, Deamon, Eclipse, AOL etc, you get the idear) we all went to a conferance with BT and the spokesman for BT Wholesale stood up infront of all the ISP CEO's/ sales directors and said the following:-

" we have made a huge mistake in launching this product in the UK before it was properly tested, BT Wholesale are trying to sort all the problems out with speed issues etc as soon as possible, the estimated time for this is by November 2006"

So BT finally admit they have made a totally cockup of this MAX offereing.

What was more worrying was what the BT Wholesale bloke said next to all the ISP and there was total upraw, i cant say what it was as we are all under NDA's but come the end of this year they are going to have a major problem on there hands and its going to effect every MAX connection in the UK!!

food for thought guy's


Kind Regards,

Darren Tomlingson
www.unlimited-dsl.net

Part Of The Nutshell-Hosting Group Of Companies


I think your talking crap as BT don't invite any one who doesn't have any central pipes and certainly not a new just started up ISP like yourselves.
 
food for thought guy's
The only food for thought is that you should put a bit more effort into your communication skills. My 8 year old nephew could do better.

Your posts are littered with poor spelling and poor grammar and come across as blatent self promotion. Employ a marketing bod if you aren't up to the job.

Another Ace Internet in the making perhaps... ;)
 
This forum makes me laugth.

People like the above who just want to have a moan about nothing at the end of the day as they have got too much time on there hands.

I rest my case


At the end of the day i am only trying to give people an insite to what we know as a company, and from myself who has been in this industry for over 6 years now and saw adsl rolled out address the UK. I was part of the pilot customer team back then, what days they were.
 
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Think we just need to calm things down a bit guys. Having a go at one another isn't helpful or constructive.
 
so whats your postal address then unlimited-dsl?
care to comply with the E-commerce directives of 2002?
 
The moan I am having is that you are lying to people please when you make statements make sure they are truthful as this so called meeting that you had with BT didn't happen as far as I am aware.
 
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